Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Geoff Percival

Pakenham Upper,VIC

Summary

Accomplished Site Shift Supervisor with a proven track record at Oceania Glass, enhancing operational efficiency and employee performance through expert training and mentoring. Skilled in conflict resolution and safety awareness, I led initiatives that significantly improved workplace safety and customer satisfaction. Demonstrates strong leadership and problem-solving abilities, ensuring team collaboration and operational excellence.

Overview

45
45
years of professional experience

Work History

Site Shift Supervisor

Oceania Glass
03.1990 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed staff hiring, training and supervision.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Troubleshot equipment to reduce service calls and downtime.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Oversaw loading and unloading of packages in warehouse.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

Apprentice Structural Steel Fabrication

B.V. Steel
07.1980 - 03.1990
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Observed experienced professionals in action, gaining valuable insights into best practices within the field.
  • Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
  • Prepared worksite by setting up required tools and supplies.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Built strong relationships with team members and supervisors, fostering a positive work environment.
  • Completed assigned tasks efficiently and accurately, contributing to overall project success.
  • Assisted with problem-solving of challenging projects to develop critical thinking skills.
  • Implemented suggestions from mentors, leading to enhanced productivity and skill development.
  • Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
  • Supported project managers with timely updates, enabling better project tracking and client communication.
  • Contributed to customer satisfaction by providing timely and courteous service during on-site assignments.
  • Reduced material waste by implementing more accurate measuring and cutting techniques.
  • Facilitated smoother project workflows by maintaining clean and organized work environment.
  • Enhanced communication skills by effectively conveying project needs and updates to supervisors and peers.
  • Gained proficiency in various hand and power tools to ensure tasks were completed efficiently and safely.
  • Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
  • Assisted with post-construction cleanup and maintenance.
  • Loaded and carried materials to facilitate transport at construction sites.
  • Followed industry regulations and local building codes.
  • Prepared and applied construction materials to build structures or fill gaps.
  • Coordinated with subcontractors and other stakeholders to complete projects on time.

General Laborer

A F Diecasters
01.1980 - 07.1980
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Performed quality checks on products and materials to identify any defects.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Increased productivity with effective communication and collaboration among team members.
  • Notified supervisors of defective equipment or material.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Performed general housekeeping and cleaning tasks.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.

Education

Training And Assessment Cert IV

Holmesglen Institute of TAFE
Melbourne, VIC
05-2006

Course in Workplace Emergency Control

In-Train
04-2004

Frontline Management Cert IV & Diploma

Swinburne University of Technology
Melbourne, VIC
01-2000

Structural Steel Fabtication

Noble Park Technical College
Noble Park
12-1984

Skills

  • Cash handling
  • Employee training
  • Training and mentoring
  • Staff motivation
  • Inventory control and record keeping
  • Operations management
  • Safety awareness
  • Conflict resolution techniques
  • Schedule management
  • Policy enforcement
  • Staff scheduling
  • Continuous improvement
  • Document management
  • Negotiation
  • Safety
  • Shift reporting
  • Team leadership
  • Problem-solving
  • Team supervision
  • Strong verbal and written communication
  • Team collaboration and leadership
  • Inventory counts
  • Assigning work
  • Policy and procedure enforcement
  • Shift paperwork completion
  • Employee attendance monitoring
  • Safety processes and procedures
  • Quality inspections
  • Interpersonal relations
  • Technical support
  • Production reporting
  • Operations support
  • OSHA regulations compliance
  • Shift leadership
  • Workplace safety
  • Staff management

Interests

  • Gym Workouts
  • Committed to improving personal fitness through regular participation in [sport]

Timeline

Site Shift Supervisor

Oceania Glass
03.1990 - Current

Apprentice Structural Steel Fabrication

B.V. Steel
07.1980 - 03.1990

General Laborer

A F Diecasters
01.1980 - 07.1980

Training And Assessment Cert IV

Holmesglen Institute of TAFE

Course in Workplace Emergency Control

In-Train

Frontline Management Cert IV & Diploma

Swinburne University of Technology

Structural Steel Fabtication

Noble Park Technical College

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