Geoffery Abrams
Tacoma
Summary
Assistant Store Manager at ALDI with a proven track record in enhancing customer experience and driving sales growth. Skilled in inventory control and team leadership, I successfully implemented strategies that increased employee retention and customer satisfaction ratings. Passionate about mentoring staff and fostering a collaborative work environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
ALDI
Lakehaven, Bluehaven, Wyoming, Tuggerah
03.2015 - Current
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Managed ,strategised and oversaw Key Performance Indicators to maximise and drive results
- In my time as an assistant manager I was selected to set up and open 3 brand new aldi stores due to my knowledge, experience and track record of completing timely and sometimes difficult tasks.
- I was often sent to other stores to get the store back on track to an ALDI standard.
- I would often be covering store manager absences from store from Hornsby to Belmont and flourished in these opportunities.
Trainee Store Manager
Aldi
Lakehaven
02.2012 - 03.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Store Assistant
ALDI
Lakehaven
10.2010 - 02.2012
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
Bakery Manager
Coles
Lakehaven
10.2008 - 10.2010
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Collaborated with other department managers to develop cross-promotional strategies that boosted overall store revenue.
Bakery Second in Charge
Coles
Lakehaven
04.2005 - 09.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Fresh Produce Assistant
Coles
Lakehaven
11.2003 - 11.2005
- Supported store management by participating in special promotions and seasonal displays related to fresh produce offerings.
- Assisted customers with special requests or dietary restrictions, offering tailored advice on produce selections based on their specific needs.
- Assisted shoppers in selecting quality fruits and vegetables, resulting in repeat business and increased sales.
- Assisted in training new employees on proper handling techniques, storage procedures, and customer service expectations within the fresh produce department.
- Adhered to food safety standards when handling, displaying, and storing fresh produce items, ensuring compliance with regulations.
Grocery Assistant
Coles
Lake Haven
10.2001 - 11.2003
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
- Checked aisles for spills to complete quick clean-up.
- Pleasantly greeted customers and provided prompt and courteous service.
- Aided in maintaining accurate inventory levels through regular counts and timely restocking efforts.
- Recommended products to customers to drive sales.
- Collaborated with team members to complete tasks efficiently and maintain optimal store conditions.
- Performed routine price checks to ensure accuracy throughout the store''s offerings, reducing discrepancies at checkout points.
Education
Certificate Iv - Retail
TAFE NSW
NSW2016
Gorokan High School
Gorokan, NSW2003
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Time management
- Team building and leadership
- Attention to detail
- Staff supervision
- Stock management
- Team management
- Employee scheduling
- Hiring and training
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
Certification
- I currently hold a NSW RSA/RSG and is also NSW liqour licencee
- C class drivers license
- Boating license
- A current WWCC and Police check
- I have maintained a first aid certificate for over 20 years.
Timeline
Assistant Store Manager
ALDI
03.2015 - Current
Trainee Store Manager
Aldi
02.2012 - 03.2015
Store Assistant
ALDI
10.2010 - 02.2012
Bakery Manager
Coles
10.2008 - 10.2010
Bakery Second in Charge
Coles
04.2005 - 09.2008
Fresh Produce Assistant
Coles
11.2003 - 11.2005
Grocery Assistant
Coles
10.2001 - 11.2003
Certificate Iv - Retail
TAFE NSW
Gorokan High School