Geoffrey Chacha
Summary
Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include product improvements, program implementation and documentation.
Overview
20
20
years of professional experience
Work History
Quality Assurance Manager
VERI-EYE
, KE, AU
01.2022 - Current
- Product testing and Quality control checks.
- Implementing new quality assurance and customer service standards.
- Spot out product malfunctions and work with the development and production team to fix or improve the system.
- Monitor improvements to daily functionality.
- Inspecting system and worker progress throughout production.
- Creating and maintaining quality management systems to align with industry standards.
- Conducting risk assessments to identify and mitigate potential quality issues.
- Tracking quality issues with external customers.
Technical Director
Royal Swift Express Ltd In Nairobi
Nairobi, KE
12.2014 - 07.2023
- Founded interdisciplinary technology review protocols to smooth departmental upticks in spending by better aligning purchase efforts with company-wide goals.
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Oversaw product pipeline development, reducing production times by 70 %.
- Created internal product development roadmaps for technological solutions in transport industry.
Client Relationship Officer
Bunia.net LTD
NAIROBI, KE
01.2012 - 12.2014
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Supported a 14 member team in implementing sales tactics and achieving growth objectives and sales targets.
- Reviewed and analyzed client support usage and formulated recommendations in collaboration with team members.
Sales Executive
Hand Carvers Gallery Ltd
NAIROBI, KE
06.2004 - 12.2011
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Accounting Technicians Certificate
Royal Business School
Nairobi, KenyaAccounting And Computer Science
Cyber Troy Training Centre Nairobi
Nairobi, KEAccounting And Business Management
ROYAL SCHOOL OF BUSINESS, NAIROBI
Nairobi, Kenya06.2013
Skills
- Knowledge of Quality Systems
- Oracle E-Business Suite
- Continuous Deployment
- Quality Assurance
- Data Analysis
- Quality Control
- Operational Budget Forecasting
- Systems Analysis
- Organizational Performance Evaluation
- Quality Assurance Guidance
- Audit Reporting
- Controls Recommendation
Timeline
Quality Assurance Manager
VERI-EYE
01.2022 - Current
Technical Director
Royal Swift Express Ltd In Nairobi
12.2014 - 07.2023
Client Relationship Officer
Bunia.net LTD
01.2012 - 12.2014
Sales Executive
Hand Carvers Gallery Ltd
06.2004 - 12.2011
Accounting Technicians Certificate
Royal Business School
Accounting And Computer Science
Cyber Troy Training Centre Nairobi
Accounting And Business Management
ROYAL SCHOOL OF BUSINESS, NAIROBI
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