Summary
Overview
Work History
Education
Skills
Timeline
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Geoffrey Chacha

Summary

Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include product improvements, program implementation and documentation.

Overview

20
20
years of professional experience

Work History

Quality Assurance Manager

VERI-EYE
, KE, AU
01.2022 - Current
  • Product testing and Quality control checks.
  • Implementing new quality assurance and customer service standards.
  • Spot out product malfunctions and work with the development and production team to fix or improve the system.
  • Monitor improvements to daily functionality.
  • Inspecting system and worker progress throughout production.
  • Creating and maintaining quality management systems to align with industry standards.
  • Conducting risk assessments to identify and mitigate potential quality issues.
  • Tracking quality issues with external customers.

Technical Director

Royal Swift Express Ltd In Nairobi
Nairobi, KE
12.2014 - 07.2023
  • Founded interdisciplinary technology review protocols to smooth departmental upticks in spending by better aligning purchase efforts with company-wide goals.
  • Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
  • Oversaw product pipeline development, reducing production times by 70 %.
  • Created internal product development roadmaps for technological solutions in transport industry.

Client Relationship Officer

Bunia.net LTD
NAIROBI, KE
01.2012 - 12.2014
  • Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
  • Supported a 14 member team in implementing sales tactics and achieving growth objectives and sales targets.
  • Reviewed and analyzed client support usage and formulated recommendations in collaboration with team members.

Sales Executive

Hand Carvers Gallery Ltd
NAIROBI, KE
06.2004 - 12.2011
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Education

Accounting Technicians Certificate

Royal Business School
Nairobi, Kenya

Accounting And Computer Science

Cyber Troy Training Centre Nairobi
Nairobi, KE

Accounting And Business Management

ROYAL SCHOOL OF BUSINESS, NAIROBI
Nairobi, Kenya
06.2013

Skills

  • Knowledge of Quality Systems
  • Oracle E-Business Suite
  • Continuous Deployment
  • Quality Assurance
  • Data Analysis
  • Quality Control
  • Operational Budget Forecasting
  • Systems Analysis
  • Organizational Performance Evaluation
  • Quality Assurance Guidance
  • Audit Reporting
  • Controls Recommendation

Timeline

Quality Assurance Manager

VERI-EYE
01.2022 - Current

Technical Director

Royal Swift Express Ltd In Nairobi
12.2014 - 07.2023

Client Relationship Officer

Bunia.net LTD
01.2012 - 12.2014

Sales Executive

Hand Carvers Gallery Ltd
06.2004 - 12.2011

Accounting Technicians Certificate

Royal Business School

Accounting And Computer Science

Cyber Troy Training Centre Nairobi

Accounting And Business Management

ROYAL SCHOOL OF BUSINESS, NAIROBI

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Geoffrey Chacha