Geoffrey Johnson
Lawson,NSW
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
32
32
years of professional experience
Work History
Acting Team Leader
Greater Western Aboriginal Health Service
09.2023 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Collaborated with marketing team to develop promotional materials that effectively highlighted the practice's programs.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Managed daily practice operations to optimize appointment scheduling, patient records management.
- Ordered all office supplies and kept check on inventory levels.
- Trained newly hired team members on office procedures and computer system.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with community through positive attitude and attentive response.
- Developed close working relationships with all clinic staff.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Medical Receptionist and Transport Officer
Greater Western Aboriginal Health Service
06.2023 - 09.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Foster Parent
Department Of Communities And Justice
12.2011 - 06.2023
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Prepared and maintained individual beds and personal space for foster children.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Improved children's health by preparing healthy meals and snacks.
- Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
Customer Service Officer Level
Ausgrid (formerly Energy Australia)
03.2010 - 03.2013
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Salesforce Australia
12.2008 - 03.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Officer
Department Of Fair Trading NSW
03.2001 - 07.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions about their consumer rights and obligations..
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Home Duties
Single Parent
10.1996 - 03.2001
Customer Service Representative
Telstra Corporation
01.1994 - 10.1996
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Effective liaison between customers and internal departments.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Customer Service Officer Level 1
Centrelink (formerly Department Of Social Security
01.1992 - 01.1994
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on services and resolved client inquiries.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Provided company information and policies to customers upon inquiry and answered questions via phone,.
- Developed working relationships with internal and external customers.
Education
Diploma - Practice Management
TAFE NSW
12.2025
School Certificate -
Cambridge Park High School
12.1989
Skills
- Report Preparation
- Customer Relations
- Active Listening
- Microsoft Excel
- Clerical Support
- Time Management
- Conflict Mediation
- Cultural Sensitivity
- Customer Data Confidentiality
- Document Control
- Problem-Solving Ability
- Recordkeeping Strengths
- Critical Thinking
Timeline
Acting Team Leader
Greater Western Aboriginal Health Service
09.2023 - Current
Medical Receptionist and Transport Officer
Greater Western Aboriginal Health Service
06.2023 - 09.2023
Foster Parent
Department Of Communities And Justice
12.2011 - 06.2023
Customer Service Officer Level
Ausgrid (formerly Energy Australia)
03.2010 - 03.2013
Customer Service Representative
Salesforce Australia
12.2008 - 03.2010
Customer Service Officer
Department Of Fair Trading NSW
03.2001 - 07.2009
Home Duties
Single Parent
10.1996 - 03.2001
Customer Service Representative
Telstra Corporation
01.1994 - 10.1996
Customer Service Officer Level 1
Centrelink (formerly Department Of Social Security
01.1992 - 01.1994
Diploma - Practice Management
TAFE NSW
School Certificate -
Cambridge Park High School
Similar Profiles
Tania DavisonTania Davison
Elder Support Worker at Greater Western Aboriginal Health ServiceElder Support Worker at Greater Western Aboriginal Health Service
Corey PattenCorey Patten
Receptionist Administrator at Greater Western Aboriginal Health ServiceReceptionist Administrator at Greater Western Aboriginal Health Service
Melinda GordonMelinda Gordon
Administration/Intake Officer at Western Aboriginal Tenant Advice and Advocacy serviceAdministration/Intake Officer at Western Aboriginal Tenant Advice and Advocacy service