Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Geoffrey Sutherland

JOONDANNA

Summary

Dynamic manager with a proven track record at Vitality House, excelling in customer service and team leadership. Enhanced satisfaction through effective dispute resolution and staff training, while controlling costs to boost profitability. Committed to fostering strong relationships and maximizing team performance in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

Vitality House
03.2022 - Current
  • Maintained professional, organized, and safe environment for employees and members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.

Manager

Terry's Bagel
12.2020 - 04.2022

Kitchenhand

Bluespoon
06.2014 - 12.2020

All Rounder

Hutton St Cafe
01.2013 - 08.2013

Education

Master of Arts - International Realtions

Curtin Univeristy
Perth, WA
11-2025

Bachelor of Arts - HIstory

UWA
Perth WA
06-2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Relationship building
  • Staff training and development

Certification

  • RSA Certificate
  • Food Safety Supervisor Certificate
  • Approved Manager Certificate


Timeline

Manager

Vitality House
03.2022 - Current

Manager

Terry's Bagel
12.2020 - 04.2022

Kitchenhand

Bluespoon
06.2014 - 12.2020

All Rounder

Hutton St Cafe
01.2013 - 08.2013

Master of Arts - International Realtions

Curtin Univeristy

Bachelor of Arts - HIstory

UWA

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Geoffrey Sutherland