Dynamic manager with over 25 years of experience in loan processing and risk assessment. Expertise in developing strategic initiatives to boost customer satisfaction and team performance, while ensuring compliance with regulatory requirements.
Overview
19
19
years of professional experience
Work History
Risk Assessor
Westpac Banking Corporation
Lockleys, SA
04.2008 - 12.2014
Monitored risk assessments and assessed validity using industry-specific methods.
Monitored compliance with regulatory requirements and internal policies.
Manager Loan Documentation
Savings and Loans Credit Union
Adelaide , SA
03.2002 - 03.2008
Oversaw loan processing procedures to ensure compliance and efficiency.
Managed team performance through regular feedback and coaching sessions.
Developed strategic initiatives to increase member engagement and satisfaction.
Senior Manager Loan Processing and Securities
BankSA
Adelaide , SA
07.1995 - 02.2002
Managed 4 teams totaling 120 employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Led strategic initiatives to enhance customer experience and service delivery.
Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Education
High School Diploma -
Mitchell Park High School
Mitchell Park, SA
12-1972
Skills
Risk assessment
Compliance monitoring
Data analysis
Risk reporting
Regulatory knowledge
Customer relationship management
Accomplishments
Inaugural Referee in both the NBL and WNBL Refereed 697 NBL Games including officiating in 29 finals series. Refereed around 100 WNBL games including 4 Grand Finals Series and referee of the year twice. Officiated Men’s and Women’s Junior World Cups as well as 1988 Olympic Games Basketball SA and NBL LIfe Member. Basketball SA Hall of Fame
Affiliations
Justice of the Peace DIabetes SA Board Member for 5 Years with 2 as Vice President Co Chairman BasketballSA History and Honors Committee Manage family Vineyard.