Geordie Nissen
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Grill'd Healthy Burgers
04.2022 - Current
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Cultivated warm relationships with regular customers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Work Experience (WEX) Training
Target
10.2021 - 11.2021
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Year 12 Certificate -
UC Senior Secondary College Lake Ginninderra
Belconnen, ACT12.2023
Skills
- Operational standards
- Cash handling expertise
- Ordering Procedures
- Guest Engagement
- Kitchen Equipment Operation
- Regulatory Compliance
- Order Management
- Liquor Law Compliance
- Food Preparation
- Food safety understanding
- Professional Appearance
- Operations and procedural knowledge
Certification
- Responsible Service of Alcohol License - May 2022 - Current
- Certificate III In Hospitality Training - April 2022 - April 2023
Interests
I enjoy keeping active and engaging in team sports such a basketball and soccer, as it helps built strong relationships and provides leadership and teamwork experience.
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Restaurant Team Member
Grill'd Healthy Burgers
04.2022 - Current
Work Experience (WEX) Training
Target
10.2021 - 11.2021
Year 12 Certificate -
UC Senior Secondary College Lake Ginninderra
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