George Abbott
Exeter,SA
Summary
Highly motivated entrepreneurial owner with 23 years of sale, marketing and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Overview
35
35
years of professional experience
Work History
Principal
HOT Property Real Estate
Exeter, South Australia
02.2000 - Current
- Managed real estate transactions from initiation to closing.
- Showed residential properties and explained features, value and benefits of available homes.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Planned and coordinated open house events to move properties.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Presented properties to potential buyers to address questions or concerns.
- Called or emailed lapsed clients to inquire about continuing needs.
- Maximized market share by working with clients and building relationships.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Verified accuracy of documentation and fund disbursements for sales.
- Maintained current and accurate CRM database of prospective customers.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Liaised with real estate attorneys to assist with deal-related questions.
- Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
Owner /Manager
Lollipops Croydon
Croydon, South Australia
04.2012 - 10.2015
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Hired and trained new department managers to increase team oversight and productivity.
- Executed performance reviews to encourage improved productivity for team members.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept up-to-date on regulatory changes affecting business operations.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Improved company's quality and productivity by streamlining systems and processes.
Real Estate Sales Agent
Kenton & Associates Real Estate
North Haven & Semaphore Offices, South Australia
08.1997 - 01.2000
- Explained financial requirements and analytical data to potential buyers and sellers.
- Cultivated relationships with bankers, appraisers and lenders establishing long-term relationships.
- Identified potential buyers through cold calling.
- Generated lists of properties comparable with buyers' needs and financial resources.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
- Determined best mortgage options to help clients obtain financing at best rates and terms.
- Prepared newly purchased homes for clients prior to arrival.
- Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
- Advised sellers on making homes more appealing to buyers in competitive marketplace.
- Evaluated borrowers for financial risk, estimating mortgage payments, insurance and property taxes.
- Researched and appraised over 250 local properties.
- Recipient of 3 sales award.
- Applied various methods to build client base, including networking, email and social media.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Showed residential properties and explained features, value and benefits of available homes.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Presented properties to potential buyers to address questions or concerns.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Maximized market share by working with clients and building relationships.
- Called or emailed lapsed clients to inquire about continuing needs.
- Maintained current and accurate CRM database of prospective customers.
- Served as local real estate expert, advising customers on market dynamics and home prices.
- Planned and coordinated open house events to move properties.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Attended progress meetings and cold call sessions to hone lead generation skills.
- Liaised with real estate attorneys/conveyancers to assist with deal-related questions.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
- Managed real estate transactions from initiation to closing.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Verified accuracy of documentation and fund disbursements for sales.
Area Manager
Coca-Cola Amatil
Thebarton, South Australia
08.1988 - 08.1997
- Promoted positive customer service experiences by promptly resolving conflicts.
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth supply experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained product and promotional knowledge to drive consistent sales.
- Collected and counted cash, made change and collected coupons.
- Acquired new customers and identified unique needs to deliver relevant products.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Developed eye for detail and suggested quantities to complement purchase.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Improved overall customer purchasing experiences to promote steady revenue.
- Created successful strategies to develop and expand customer sales.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Contacted new and existing customers to outline new promotions and products.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Leveraged CRM system to manage sales activities and track sales performance.
- Drove substantial sales through suggestive selling and by promotions.
- Winner of several sales awards, both departmental and state awards.
Education
Diploma in Business - Real Estate Agent
Real Estate Industry Training Centre
Dulwich, SA2002
Some College (No Degree) - Associate Diploma in Business (Marketing).
RMIT University
Melbourne, VIC1994
Skills
- Staff Development
- Project Management
- Sales Techniques
- Problem Resolution
- Recruitment and Hiring
- Hiring and Training
- Budget Management
- Employee Coaching and Motivation
- Teamwork and Collaboration
- Goal Setting
- Cost Control
- Administration and Reporting
- Training and Development
- Team Leadership
- Verbal and Written Communication
- Work Planning and Prioritization
- Team Building
- Employee Development
- Documentation and Reporting
- Performance Tracking and Evaluation
- Performance Evaluations
- Complex Problem Solving
- Staff Training
- Workforce Management
- Issue and Conflict Resolution
- Capital Improvement Planning
- Lead Generation
- Systems and Automation Applications
- Contract Development and Management
- MS Office
- Process Improvement
- Interpersonal Relations
- Calm Under Pressure
- Negotiation and Conflict Resolution
- Shift Scheduling
- Strategic Planning
- Business Analysis and Reporting
- Good Judgment
- Fiscal Management
- Customer Service
- Business Development
- Time Management
- Computer Skills
- Decision Making
- Customer Relationship Management
- Professional and Courteous
- Human Resources Management
- P&L Oversight
Timeline
Owner /Manager
Lollipops Croydon
04.2012 - 10.2015
Principal
HOT Property Real Estate
02.2000 - Current
Real Estate Sales Agent
Kenton & Associates Real Estate
08.1997 - 01.2000
Area Manager
Coca-Cola Amatil
08.1988 - 08.1997
Diploma in Business - Real Estate Agent
Real Estate Industry Training Centre
Some College (No Degree) - Associate Diploma in Business (Marketing).
RMIT University
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