George Culloden
Melbourne,VIC
Summary
Proven Business Analyst with a track record of driving process improvements at D2Z Ecommerce Specialists. Expert in data analysis and stakeholder management, I have enabled data-driven decisions and fostered continuous innovation. Skilled in CRM systems and project management, my work has significantly enhanced organizational efficiency and decision-making capabilities.
Overview
5
5
years of professional experience
Work History
Business Analyst
D2Z Ecommerce Specialists
09.2022 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis to identify areas of improvement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Tableau: Ulized for data visualizaon and creang interacve dashboards to communicate insights effecvely.
- Pipedrive: Employed for CRM funconalies and managing customer-related data and interacons.
- Google Analycs: Leveraged for tracking website traffic, user behaviour, and campaign performance.
- Microsoft Excel: Ulized for data manipulaon, analysis, and reporng purposes.
- SQL: Employed for querying databases and extracng relevant data for analysis purposes.
Internship Student
Hike POS Software
09.2019 - 12.2019
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
Education
Masters In Information Technology - Information Technology
Charles Sturt University
Melbourne, VIC02.2018
Skills
- Data Analysis
- Business process improvement
- Stakeholder Management
- CRM Systems
- Business Planning
- Microsoft Office Suite
- Requirements Gathering
- Project Management
Timeline
Business Analyst
D2Z Ecommerce Specialists
09.2022 - Current
Internship Student
Hike POS Software
09.2019 - 12.2019
Masters In Information Technology - Information Technology
Charles Sturt University
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