George Harrison
Summary
Competent Duty Manager effective at handling pool operations in fast-paced, high-volume environments. Veteran of Recreation and aquatic industry and skilled in managing people, projects and administrative operations. Offering 3.5 years of experience and dedication to business success. Practical Lifeguard with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.
Overview
4
4
years of professional experience
Work History
Personal Trainer
Junee Recreation And Aquatic Centre
11.2022 - Current
- Monitored proper execution and form of clients and adjusted positions to improve results and safety.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
Pool Attendant
Downer Group
10.2022 - Current
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Entered water immediately to pull struggling swimmers to safety.
- Saved distressed persons using rescue techniques and equipment.
- Completed basic maintenance and repairs to keep pools functioning properly.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
Duty Manager
Junee Recreation And Aquatic Centre
08.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Effectively supervised staff of up to 6 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Monitored pool area for violations and potential hazardous situations.
- Carefully observed people to monitor pool activities and member safety.
- Operated, cleaned and maintained pool water filtrations and water intake and outlet systems.
- Directed and oversaw maintenance records and incident reports.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
Education
Bachelor of Physiotherapy - Physiotherapy
University of Canberra
Canberra11.2027
High School Diploma -
Junee High School
Junee, NSW11.2021
Skills
- Issue Resolution
- Customer Relations
- Pool Policies Enforcement
- Public Safety
- Emergency Situations
- Human Anatomy Expertise
- Strength and Conditioning
- Leadership Skills
Timeline
Personal Trainer
Junee Recreation And Aquatic Centre
11.2022 - Current
Pool Attendant
Downer Group
10.2022 - Current
Duty Manager
Junee Recreation And Aquatic Centre
08.2019 - Current
Bachelor of Physiotherapy - Physiotherapy
University of Canberra
High School Diploma -
Junee High School
Certification
- First Aid/CPR Certified
- Pool Lifeguard License
- CPT - Certified Personal Trainer
- CPT - Certificate III Customer Engagement
- CGFI - Certified Group Fitness Instructor
- CDAC - Baseline clearance
- Provisional Car license
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