George Hugo
Caroline Springs,VIC
Summary
Results-oriented warehouse management expert skilled in process improvement and staff development. Leveraged analytical insights to drive decision-making and resolve operational challenges, fostering a safe work environment and maintaining high standards of customer service.
Overview
26
26
years of professional experience
Work History
Vic Senior Operation Manager
Federal Hospitality Equipment
Melbourne, Vic
08.2022 - 03.2026
- Developed and implemented process improvements, resulting in streamlined operations.
- Managed implementation of policies and standard operating procedures, improving customer service delivery.
- Oversaw staff training programs, boosting team performance and skills.
- Analyzed operational data to identify trends and support decision-making.
- Led regular meetings to address operational challenges and strategize solutions.
- Resolved customer complaints promptly, contributing to high satisfaction levels.
- Ensured compliance with safety standards and company policies across all operations.
- Maintained a safe work environment by ensuring compliance with safety regulations.
Warehouse Manager
Toll Group
01.2019 - 01.2022
- Managed daily warehouse operations to ensure efficient workflow and timely order fulfillment.
- Oversaw inventory control to maintain accurate stock levels and minimize discrepancies.
- Trained and mentored staff on safety protocols and operational procedures.
- Generated warehouse shipping documents, packing lists and invoices.
- Monitored staff performance and implemented targeted training to enhance operational effectiveness.
- Utilized inventory management software to track stock levels and maintain accurate records.
Operations Manager
Super Retail Group A/S
01.2011 - 01.2018
- Managed daily operations to achieve seamless workflow and effective resource allocation.
- Monitored and improved efficiency of processes, enhancing team performance and customer service.
- Collaborated with cross-functional teams to optimize supply chain processes.
- Oversaw staff training programs to develop skills and optimize team performance.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Operations Manager
Central cleaning supplies
01.2007 - 01.2011
- Developed and implemented process improvements for operational efficiency.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed daily operations to optimize workflow and resource allocation.
- Analyzed operational data to identify trends and inform decision-making.
- Oversaw staff training programs to improve team skills and performance outcomes.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Collaborated with team leaders to conduct quality audits and ensure compliance.
Team Manager
Boral plasterboard warehousing, manufacturing
01.2000 - 01.2007
- Supervised daily operations of plasterboard warehousing and manufacturing processes, ensuring efficient workflow and resource allocation.
- Coordinated team schedules and managed staffing levels to meet production demands.
- Implemented safety protocols to maintain a secure working environment for all staff.
- Developed and implemented team-building strategies, enhancing collaboration and cohesion within the team.
- Supervised daily operations of plasterboard warehousing and manufacturing processes.
- Supported HR staff with recruiting and retaining high-performing talent.
Skills
- Warehouse management systems
- Transport logistics
- Research and development
- Troubleshooting
- Communication skills
- Problem solving
- Process improvement
- Creativity and innovation
- Time management
- Planning and organization
- Microsoft Office proficiency
- Database management
- Written communication
- Organizational skills
- Adaptability and flexibility
- Team collaboration
- Personal development initiatives
- Warehouse safety protocols
- 3PL customer satisfaction strategies
- Warehouse compliance standards
- Standard operating procedures (SOP)
- Budget planning and management
- Compliance oversight
- Policy implementation strategies
- Data analysis techniques
- Staff training and development
- Supply chain management expertise
- Effective communication strategies
- Attention to detail in tasks
- Decision making skills
- Clear communication practices
- Risk management strategies
Timeline
Vic Senior Operation Manager
Federal Hospitality Equipment
08.2022 - 03.2026
Warehouse Manager
Toll Group
01.2019 - 01.2022
Operations Manager
Super Retail Group A/S
01.2011 - 01.2018
Operations Manager
Central cleaning supplies
01.2007 - 01.2011
Team Manager
Boral plasterboard warehousing, manufacturing
01.2000 - 01.2007