George John
Greystanes,NSW
Summary
Highly motivated sales professional with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximise business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Overview
20
20
years of professional experience
Work History
Company Owner
Safety Solutions
Sydney, NSW
09.2016 - 02.2022
- Responsible for sales of adjustable beds and self lifting chairs.
- Explaining and educating customers and their dependents about the advantages of adjustable beds.
- Servicing and replacing parts that are defected.
- Demonstrating and train senior citizens and bed ridden patients how to use the system.
- Invoicing and billing the products to the customers.
- Sales are focused at retirement homes and apartments.
- Cold calling customers up to 50 calls a day.
- Closing sales and delivery was my resposibility.
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Installing security cameras in Rural areas
- App based security camera installation.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Account Executive
Dick Smith Electronics
Perth, WA
09.2012 - 08.2015
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Trained clients on product features and updates to secure buy-in.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Managed sales cycle to maintain solid customer base.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Attended networking events to build relationships and identify sales opportunities.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Identified customer needs to achieve service levels that met and exceeded expectations.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Met and exceeded service level goals to achieve standards and expectations.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Executed successful sales strategies to convert leads into customers.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Collaborated with internal teams to develop account strategy.
- Created and executed account strategies to translate organizational goals into client activities.
- Prepared additional quotes for current clients to upsell products and services.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Gained understanding of goals, objectives and processes to meet client business needs.
Store Manager
Hungry Jacks
Melbourne, VIC
10.2009 - 08.2012
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Conduct Orientation and training on procedures to Crew members on Promos, Induction, Health and Safety, Food safety, Clean and safe, Equipment and maintenance, Kitchen minder, Broiler, Fryer, Specialty board, Whopper board, Burger board, Salads, Breakfast, Drinks and Desserts, Dining room, Front counter service, Drive-thru, Parties, Open and Closed Outlet.
- Attending and learning Management Training courses, Equipment and operations training, surveys, reviews and notices.
- Maintaining and updating Micro Matrix (Daily Operations Database System), Jedi ( Training online portal) and JRMS ( Daily sales capturing system) systems on daily basis.
- As Health and Safety manager monitor facility to ensure that it remains safe, secure, and well-maintained by attending, organizing and reporting Operational Health and Safety meetings, Tool Box meeting, Health and safety inspections of store, submitting Quarterly safety inspections report, Risk assessment report, RCD testing report and Health and safely committee meetings reports.
- Plan administer and control budgets for Labour and food on daily weekly and quarterly basis.
- Perform payroll functions, such as maintaining timekeeping information, processing and submitting payroll.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency of Daily sales.
- Help Restaurant manager to hire and terminate crew members in regards to policies and procedures of organization.
- Working towards set goals and deadlines for food, sales and customer service, Guest tract and customer satisfaction.
- Attending and completed following: Apply First Aid-HLTFA311A ( includes unit of competency HLTCPR211)
Area Sales Manager
HDFC Bank
Kerala, India
02.2005 - 07.2009
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Responsible for sales and revenue targets for half of state
- Ranked all India No 1 Manager for sales target and qualified for overseas holiday
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed sales data and kept up to date with market trends.
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Introduced new products to meet customer demand and increase profits.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Led sales region to increase sales and boost team morale.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Exceeded targets by building, directing and motivating high-performing sales team.
Assistant Sales Manager
AIG Insurance
Dubai, UAE
12.2002 - 02.2005
- Deepened sales channels by leveraging Dubai partnerships, growing territory.
- Managed and developed sales team.
- Assisted sales team with completing customer transactions and managing issues.
- Managed and motivated sales team to increase revenue .
- Generated sales report to help upper management make effective decisions and sales plans.
- Strengthened performance by applying excellent program and project leadership skills.
- Conducted daily effective sales huddles with 8 person team to focus on behaviors that would convert to sales.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Trained new associates in successful sales and performance strategies.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Reviewed and analyzed operational records and reports to project sales and determine profitability.
- Expanded territories through customized mentoring, streamlined operations and personalized business relationships.
Business Unit Manager
ICICI Prudential Life Insurance
Kochi, Kerala
06.2000 - 11.2002
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for underwriting.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Assisted with hiring process and training of new employees.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
Education
Bachelor of Science - Mechanical Engineering Technology
KUD
INDIA03.2000
Skills
- Supplier Monitoring
- Decision Making
- Team Leadership
- Cost Reduction
- Problem Anticipation and Resolution
- Goal Setting
- Verbal and Written Communication
- Recruitment and Hiring
- Policy Development and Enforcement
- Business Forecasting
- Calendar Management
- Multitasking and Prioritization
Timeline
Company Owner
Safety Solutions
09.2016 - 02.2022
Account Executive
Dick Smith Electronics
09.2012 - 08.2015
Store Manager
Hungry Jacks
10.2009 - 08.2012
Area Sales Manager
HDFC Bank
02.2005 - 07.2009
Assistant Sales Manager
AIG Insurance
12.2002 - 02.2005
Business Unit Manager
ICICI Prudential Life Insurance
06.2000 - 11.2002
Bachelor of Science - Mechanical Engineering Technology
KUD
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