George Kalarickal
Wonthaggi,Australia
Summary
Knowledgeable hospitality manager with operational background in front office and supportive administrative skills attained through years of practical experience within the industry.
Skilled in handling challenging requests with friendly and knowledgeable support. An analytical problem-solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and sound judgment to positively impact company success which generates optimal satisfaction levels leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Front Office Manager
RACV Inverloch Resort
10.2022 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies as well as reconciling end-of-day reports.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees through day-to-day work and responded quickly to questions to improve understanding of job responsibilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
DUTY MANAGER
RACV Inverloch Resort
10.2010 - 10.2022
- Responding to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Trained employees in essential job functions, professional conduct and attendance reliability.
- Assisted to improve customer relations, reservations, quality standards and service efficiency by adhering with RACV standard operating polices and procedures
- Handled procedures to use in event of accidents, fires or other emergencies
- Referring guest feedback to maintain positive customer relations by addressing problems head-on and also implementing successful corrective actions when addressing unhappy or angry customers
- Directed training to retraining of staff to boost performance, morale and thus enhance business results
- Rostering schedules for employees shift work
- Adhering to OHS standards
- Liaise with other departments to oversee quality in service and productivity to increase revenue and turnover times
- Assisted with any delegated tasks for administrative support staff to organize and improve office efficiency
- Handle group bookings for conferences, events and guests
DUTY MANAGER
Travelodge Sydney Central
07.2008 - 02.2010
NIGHT DUTY MANAGER
Scenic Circle-Airedale Hotel
10.2005 - 05.2008
- Coordinated effective communication between day and night shifts, facilitating seamless handovers and continuity in hotel operations.
- conducting security checks for guest safety, reducing incidents of property damage.
- Increased occupancy rates with proactive room upgrades and upselling.
OUTLET MANAGER
Southern Fried Hospitality
09.1999 - 09.2002
- Supervised and effectively trained employees to decrease lags and boost productivity
- Worked under pressure of a fast paced environment while adhering to store policies and addressing customer concerns
- Built talented and valuable team of employees through mentoring, coaching and teaching skills
Education
National Diploma - Travel & Tourism
New Zealand School of Travel,Tourism & Marketing
Christchurch01.2004
Bachelor of Hotel Management -
Mangalore University
01.1995
Bachelor of Commerce -
Mahatma Gandhi University
01.1992
Skills
- Customer Service
- Culture Improvements
- Accounting Techniques
- Sales Strategies
- Fire Safety Regulations
- Time Management
- Staff Scheduling
- Team Supervision
- Policy Implementation
- Payroll Processing
- Employee Counseling
- Attention to Detail
- Customer Relationship Management
- Job Assignments
Timeline
Front Office Manager
RACV Inverloch Resort
10.2022 - Current
DUTY MANAGER
RACV Inverloch Resort
10.2010 - 10.2022
DUTY MANAGER
Travelodge Sydney Central
07.2008 - 02.2010
NIGHT DUTY MANAGER
Scenic Circle-Airedale Hotel
10.2005 - 05.2008
OUTLET MANAGER
Southern Fried Hospitality
09.1999 - 09.2002
Bachelor of Hotel Management -
Mangalore University
Bachelor of Commerce -
Mahatma Gandhi University
National Diploma - Travel & Tourism
New Zealand School of Travel,Tourism & Marketing
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