Summary
Overview
Work History
Education
Skills
Timeline
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George Karavelas

55 Unwin St BEXLEY,NSW

Summary

A highly motivated professional with a wealth of experience in the Automotive Industry and competitive consumer landscape. Demonstrated ability to create an empowered leadership culture that engages, motivates and leads all staff to identify areas for improvement, devise workable solutions and implement change. Significant experience in developing and leading strong teams that enable a high-performance innovation culture that ensures business capability is maximized. Highly organised and result-driven professional with solid record of accomplishment in exceeding business plan targets.

Overview

16
16
years of professional experience

Work History

Head Of Aftersales

Trivett Automotive Retail
11.2019 - 07.2023
  • Management of 9 Service Departments – Sydney Subaru, Peugeot & Citreon
  • Recruitment and succession planning
  • Management of 100+ staff
  • Parts Inventory control
  • Customer Service Standards
  • P&L Analysis
  • Financial Management
  • Forward planning & strategy
  • Maintain strong relationships with OEM
  • Achievements:
  • Subaru Narellan No 1 in NPS Sydney Metro and Reputation Score (Google Review)
  • 2020 Restructure Peugeot and Citroen Team to overachieve Operating Profit in first year
  • Excellent staff retention – frontline and management same throughout four year tenure
  • Implement EVHC quoting tool that increased hours per repair order by 20%
  • Instituted staff training for all staff to create uniform customer service experience
  • Introduce Technician Commission Plan that increased productivity, decreased Uncosted Labour and reduced Customer Lead Time
  • Centralise Used Vehicle Reconditioning
  • Implement Uber Transport for customers improved Reputation Score by 6%

Group Fixed Operations Manager

Trivett Automotive
04.2016 - 07.2019
  • Management of 6 Service Departments – Sydney Subaru
  • Management of over 80+ staff
  • Comply with OHS requirements
  • Marketing – Value Add seasonal campaigns
  • Maintain OEM Standards
  • Business Plan submission
  • Achievements:
  • Create central reporting hub and service loading report
  • Implement paperless check in process and Online Service Booking rollout (X-Time)
  • Increased Online Service Booking to 38% and decreased No Show Rate by 11%
  • Improve Subaru Penrith performance by increasing frontline resource and productivity by increasing repair order throughput
  • Increased Labour and Parts sales by 12% YOY comparison - 2018
  • Decrease Average Speed of Answer in Call Centre Environment by 30%
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.

Fixed Operations Manager

Inchcape Automotive Retail
01.2008 - 04.2016
  • Management of 3 Service Departments, Subaru Artarmon, Castle Hill & Waitara
  • Management of over 40+ staff
  • Creative thinking and problem solving
  • Parts Stock control
  • P&L
  • Reporting
  • Performance Reviews
  • Achievements:
  • Subaru Artarmon No 1 Service Department in completing Subaru Takata Recalls
  • Restructure Subaru Castle Hill and Subaru Waitara team exceed Operating Profit target in first year
  • Improved customer service experience by introducing KPIs and service standards, Daily Vehicle Throughput, Retail Repair Order Labour Sales, Retail Labour GP%, Reputation Score and NPS
  • Maintain highest labour sales per retail repair order in Sydney Metro – Subaru Artarmon

Education

Cert IV in Frontline Management -

2014

Leading The Subaru Experience – Cert IV Automotive Management -

2010

Drake Automotive Training – Advanced Selling Skills, Communications & Driveway Service Program -

1997

Cert IV Automotive Light Vehicle -

1992

Skills

  • Leadership and Development
  • Building High Performance Teams
  • Customer Centric
  • Budget Planning
  • Commercial Business Analysis
  • Strategic Planning
  • Communication and Collaboration
  • Troubleshooting and Problem Solving
  • Merging and Restructure
  • Policy Enforcement
  • Hiring and Orientation

Timeline

Head Of Aftersales

Trivett Automotive Retail
11.2019 - 07.2023

Group Fixed Operations Manager

Trivett Automotive
04.2016 - 07.2019

Fixed Operations Manager

Inchcape Automotive Retail
01.2008 - 04.2016

Cert IV in Frontline Management -

Leading The Subaru Experience – Cert IV Automotive Management -

Drake Automotive Training – Advanced Selling Skills, Communications & Driveway Service Program -

Cert IV Automotive Light Vehicle -

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George Karavelas