George Katsoras
Boronia,VIC
Summary
Dynamic retail professional with extensive experience at Club X, excelling in customer service and cash handling. Proven ability to enhance sales through effective product displays and upselling techniques. Strong teamwork and problem-solving skills, consistently achieving high customer satisfaction and operational efficiency. Committed to creating a welcoming shopping environment.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Club X
10.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory by restocking shelves and organizing merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Collaborated with team members to maintain store cleanliness and visual standards consistently.
- Engaged in upselling techniques, contributing to overall sales growth during peak hours.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Crew Supervisor
Nandos
05.2021 - 10.2024
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained new team members on food preparation and customer service protocols.
- Managed inventory levels, coordinating supply orders to minimize shortages.
- Developed shift schedules, optimizing crew assignments for peak service times.
- Implemented process improvements that enhanced kitchen efficiency and reduced waste.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Resolved issues quickly to maintain productivity goals.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Retail Sales Associate
Spotlight
10.2020 - 05.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient customer service.
- Collaborated with team members to maintain store cleanliness and visual standards consistently.
- Participated in training new associates on store policies and customer interaction best practices.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Certificate 2 in Fashion Design And Merchandising
Holmesglen Institute of TAFE
Melbourne, Victoria, VIC11-2018
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Customer engagement
- Customer assistance
- Cash register operation
- Professional appearance
- POS system operations
- Display setup
Languages
English
Native or Bilingual
Timeline
Retail Sales Associate
Club X
10.2024 - Current
Crew Supervisor
Nandos
05.2021 - 10.2024
Retail Sales Associate
Spotlight
10.2020 - 05.2021
Certificate 2 in Fashion Design And Merchandising
Holmesglen Institute of TAFE