George Koritsa
Moana,SA
Summary
Motivated business professional bringing 30 + years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
29
29
years of professional experience
Work History
Cafe Owner
Self Employed
11.2017 - Current
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Oversaw food preparation and monitored safety protocols.
Business Process Improvement Specialist
ActionCOACH
09.2009 - 11.2017
- Guided teams through project completion, coordinating data gathering, analysis, solution development and implementation.
- Coordinated with varying business areas across organizational levels to determine process ownership and develop standardized documentation of corporate actions, policies and procedures.
- Collaborated with upper management to drive strategy and implement new processes.
- Assessed business processes and identified ways to boost improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Identified, developed and implemented necessary process improvements for key initiatives.
Retail Store Manager
Pete's Pets
04.1995 - 03.2009
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Completed point of sale opening and closing procedures.
Education
Advanced Diploma of Business - Accounting
Tafe SA Onkaparinka
Onkaparinga Hills, SA08.1995
City And Guilds Commercial Cookery UK - Catering
City And Guilds
London 1984
Skills
- Employee Training
- Staff Management
- Customer Service
- Business Development
- Business Administration
- Business Planning
- Quality Assurance
- Regulatory Compliance
- Cost Analysis and Savings
- Sales Planning
- Relationship Building
- Staff Hiring
Languages
Greek
Native or Bilingual
Indonesian
Elementary
French
Elementary
Spanish
Elementary
Timeline
Cafe Owner
Self Employed
11.2017 - Current
Business Process Improvement Specialist
ActionCOACH
09.2009 - 11.2017
Retail Store Manager
Pete's Pets
04.1995 - 03.2009
Advanced Diploma of Business - Accounting
Tafe SA Onkaparinka
City And Guilds Commercial Cookery UK - Catering
City And Guilds
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