Shani Mcleish

• Responsible for transporting vehicles between the warehouse, clientele, repair facilities, and partner locations.
• Provided professional customer service and support throughout all interactions.
• Operated and managed a diverse range of vehicles with care and precision.
• Conducted vehicle deliveries and collections across both rural and metropolitan areas.
• Performed long-distance driving while maintaining safety and efficiency standards

• Promoted high levels of customer satisfaction by resolving issues promptly with professional, knowledgeable, and friendly service.
• Collaborated effectively with a diverse team to achieve group objectives and meet deadlines.
• Contributed to a positive team environment by remaining composed and efficient under pressure.
• Assisted in planning, coordinating, and completing group projects to a high standard.
• Fostered smooth and productive teamwork through clear communication and cooperation.
• Motivated and encouraged team members to communicate openly and constructively to improve overall performance.

• Developed and implemented an efficient system for tracking inventory and managing supply orders.
• Provided guidance, training, and support to junior staff on daily operations, projects, and KPI achievement.
• Organised team schedules, workflows, and shift coverage to meet business demands and optimise productivity.
• Supervised employees to ensure high performance, compliance, and smooth day-to-day operations.
• Managed daily staffing requirements, ensuring adequate coverage and effective allocation of hours.
• Oversaw store opening and closing procedures, maintaining security and operational standards.

• Built and maintained strong relationships with clients, earning their trust and responsibility for home access and key management.

• Transported supplies and equipment safely and efficiently between job sites.

• Delivered exceptional customer service to ensure client satisfaction and repeat business.

• Performed detailed cleaning duties, including sweeping, vacuuming, mopping, and sanitising all surfaces and countertops.

• Thoroughly cleaned and maintained bathrooms, including sinks, toilets, showers, and bathtubs, ensuring high hygiene standards

• Greeted customers warmly and provided knowledgeable assistance regarding store products, services, and promotions.
• Operated the cash register accurately and efficiently, processing all payments with attention to detail.
• Balanced cash drawer at the beginning and end of shifts to ensure accuracy and prevent discrepancies.
• Issued receipts, refunds, exchanges, credits, and change in accordance with store policies.
• Restocked shelves and maintained product displays to ensure a clean, organized, and fully stocked sales floor.
• Responded to customer inquiries and provided clear information about store policies, procedures, and available products.

• Delivered exceptional hairstyling services, ensuring client satisfaction through personalized consultations.
• Maintained up-to-date knowledge of current hair trends and techniques to provide innovative styling options.
• Developed strong client relationships, resulting in repeat business and referrals through quality service.
• Streamlined appointment scheduling processes, enhancing overall operational efficiency for the salon team.
• Worked alongside my colleagues and worked effectively as a team.