GEORGE MAHFOUD
Melbourne,Australia
Summary
Experienced professional with a customer-centric approach and background in banking, sales, and client service. Demonstrated track record of accurately assessing customer requirements and delivering customized solutions. Proficient in various aspects of banking operations, insurance and driving business growth. Recognized for exceptional communication skills, adept problem-solving abilities, and strict adherence to regulatory guidelines.
Overview
4
4
years of professional experience
Work History
Customer Consultant Specialist
Bank of Queensland
04.2025 - Current
- Assist customers with account services, lending inquiries, and day-to-day banking.
- Conduct needs-based conversations to offer relevant financial products and services.
- Ensure compliance with KYC/AML regulations and internal procedures.
- Support daily branch operations and contribute to team performance goals.
- Deliver exceptional service and maintain long-term client relationships.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Managed escalated issues efficiently by coordinating solutions across teams when necessary.
- Developed innovative solutions to complex problems, resulting in improved efficiency within the department.
Assistant Manager
Quantum CM Solutions
05.2023 - 04.2025
- Oversaw daily operations, customer service, and internal coordination.
- Managed staff training and supported team performance.
- Handled business development and client relationship activities.
- Improved processes to enhance service delivery and client satisfaction.
Health Comparison Expert
iSelect
01.2024 - 03.2025
- Guided customers in selecting health insurance plans aligned with their needs.
- Met and exceeded performance metrics through expert product knowledge.
- Ensured compliance with health industry regulations and policies.
- Explained complex information clearly to support customer decision-making.
Property Manager
One Agency
04.2024 - 08.2024
- Managed residential rental portfolios, including inspections and maintenance.
- Negotiated lease terms and handled renewals to ensure occupancy.
- Built strong landlord-tenant relationships and resolved disputes professionally.
- Maintained compliance with real estate standards and agency policies.
Sales/Operational Manager
Snap Fitness
11.2021 - 02.2023
- Managed gym operations, membership sales, and customer service.
- Designed promotions to attract and retain new members.
- Provided solutions to member issues to ensure satisfaction.
Education
Digital Business Strategy
University of Virginia
Google Digital Marketing & E-commerce
Google
Skills
- Transaction processing expertise
- Sales & Customer Service
- Communication & Negotiation
- Regulatory Compliance (KYC/AML)
- Digital Tools & CRM Software
- Team Leadership
- Client Relationship Management
- Problem-Solving
- Adaptability
Timeline
Customer Consultant Specialist
Bank of Queensland
04.2025 - Current
Property Manager
One Agency
04.2024 - 08.2024
Health Comparison Expert
iSelect
01.2024 - 03.2025
Assistant Manager
Quantum CM Solutions
05.2023 - 04.2025
Sales/Operational Manager
Snap Fitness
11.2021 - 02.2023
Digital Business Strategy
University of Virginia
Google Digital Marketing & E-commerce
Google
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