George Manamel
Richmond,Australia
Summary
Detail-oriented and versatile professional with experience in IT, hospitality, and customer service, seeking to apply my skills in a dynamic environment. Adept at troubleshooting, technical support, and team collaboration, I am committed to delivering exceptional service and operational efficiency while continuously expanding my knowledge and expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Betty's Burgers
VIC
08.2023 - Current
- Delivered exceptional customer service through phone, email, and direct communication with internal teams, ensuring smooth operations and high satisfaction levels
- Documented and managed internal processes for staff onboarding and store operations, ensuring compliance and consistency across locations
- Managed team operations, ensuring high service standards in a fast-paced hospitality environment
- Implemented and monitored point-of-sale (POS) systems, gaining hands-on troubleshooting experience
- Trained new staff on POS usage and troubleshooting to minimize downtime
- Stepped into the ARM role when necessary, during periods of leave, ensuring seamless operations
- Consistently achieved all KPIs set by the company every month, demonstrating reliability and strong performance
- Communicated and handed over information effectively through detailed documentation and thorough briefings
- Made quick decisions in line with SOPs during high-pressure situations to maintain operational efficiency
Guest Service Agent (GSA)
Le Meridien Hotels & Resorts
VIC
01.2023 - 08.2023
- Greeted and assisted guests with check-in and check-out processes while handling inquiries with professionalism
- Collaborated with housekeeping, food and beverage, and concierge teams to enhance the guest experience
- Processed payments, managed reservations, and ensured accurate billing for guests
- Demonstrated problem-solving skills by resolving guest complaints in a timely manner, ensuring repeat business
Guest Service Agent (GSA)
Hilton Hotels & Resorts
VIC
04.2022 - 01.2023
- Provided front desk support and exceptional customer service to guests, managing check-in, check-out, and resolving guest inquiries
- Coordinated with various departments to ensure smooth guest experiences and handle special requests
- Managed reservations and updated guest profiles, ensuring seamless communication across departments
- Efficiently handled guest complaints and resolved issues to enhance customer satisfaction and loyalty
Education
Bachelor of Cyber Security - Cyber Security
Swinburne University of Technology
Skills
- IT troubleshooting
- Strong customer service
- Experience with POS systems
- Effective multitasking
- Time management under pressure
- Analytical problem-solving
- Keen attention to detail
- Processes and procedures
- Network Administration, Windows Server Management, Active Directory, and Security Management
- Programming (HTML, CSS, Python)
- Security Management and Cybersecurity Practices
- Project Management
- Schedule development
- Process Improvement
Certification
Google Cybersecurity Certification - In Progress
Achievements
- Successfully hit KPIs at Betty's and Le Meridian every month as required by the company, ensuring smooth operations and consistent performance.
- Led a team, at Betty's Burgers, to resolve complex customer complaints efficiently, improving customer satisfaction and operational processes, which increased the restaurant’s Google rating.
- Participates regularly in Capture the Flag (CTF) competitions to sharpen cybersecurity skills and stay up to date with industry trends.
- Engages in continuous self-study to keep abreast of new technologies, security practices, and IT developments.
- Proactively self-taught networking tools such as Cisco Packet Tracer to enhance technical capabilities.
Cybersecurity and Programming projects
- Restaurant Reservation App Development, Collaborated with a team to develop a reservation system using Mendix, improving meal management and reducing food waste in hospitality settings. 2023 - Present
- IAM System for Aged Care Facility, Worked in a team to design and implement an Identity and Access Management (IAM) system, ensuring secure access and compliance for residents, staff, and caregivers., 2023 - Present
- Virtual Machine Management, Utilized Hyper-V and Windows Server 2022 to manage virtual machines and facilitate project development., 2023 - Present
Affiliations
Deloitte Technology Virtual Internship
Forage | Completed: 2024
- Gained insight into technology consulting, working on tasks involving cloud infrastructure, data analysis, and IT systems management
- Simulated real-world scenarios to develop technical solutions aligned with client requirements
- Collaborated virtually on case studies, demonstrating problem-solving abilities and effective teamwork
- Developed a deeper understanding of how technology integrates into business operations and client service delivery
Timeline
Supervisor
Betty's Burgers
08.2023 - Current
Guest Service Agent (GSA)
Le Meridien Hotels & Resorts
01.2023 - 08.2023
Guest Service Agent (GSA)
Hilton Hotels & Resorts
04.2022 - 01.2023
Bachelor of Cyber Security - Cyber Security
Swinburne University of Technology
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