Summary
Overview
Work History
Education
Skills
Timeline
Generic

George Muscat

Craigieburn

Summary

Senior Technician Distribution Centres with over 25 years experience in Woolworths Group. I have a robust background in technical support. Skilled in resolving complex issues efficiently, providing advice on technical resolution, resolving incidents, raising changes, TVT for changes as well as complex projects.

Proven ability to troubleshoot and maintain systems while demonstrating strong communication and problem-solving skills. I am experienced with diagnosing and resolving technical issues across various platforms. I utilize methodical problem-solving techniques to ensure seamless user experiences and am responsive.

My role involves the organisation and co ordination of several 'technical projects' in the management of projects across and enhancing user satisfaction. I manage a multitude of stakeholders ranging from Directors, PM's, trades to peers filling in as 2IC for the Senior Manager when on long leave.

Overview

28
28
years of professional experience

Work History

Senior DC Support Technician

Woolworths Group
Melbourne , Victoria
01.2018 - Current
  • Reporting to the Senior Manager my responsibilities include all responsibilities of a DC Support Tech (mentioned further on) including the added below responsibilities.
  • Take a leadership role for the team when the Manager is on leave.
  • Take the lead on Projects that in our space.
  • Mentor team members especially locally in Victoria.
  • Review and approve change controls assigned to our team.
  • Create change controls for the team for various DC’s

DC Support Technician / Customer Support Tech

Woolworths Group
01.2008 - 01.2018
  • Reporting to the DC Support Manager my responsibilities are.
  • To ensure that all users are supported with any IT enquiries they may have whether it be from a store, distribution center or regional office X no per annum.
  • Ensure the day to day operational IT equipment in the warehouse and support office is functioning at all times across three National DC's and addititional 3PL sites and Aus Wide.
  • .Respond to Incidents in a timely manner SLA P1 & P2
  • Support and troubleshoot all types of warehouse Equipment including RF Devices.
  • Be on call once a month supporting the states Distribution Centers and regional offices.
  • Support and troubleshoot Server, Network and Desktop related software and connectivity issues.
  • Train users in various applications.
  • Liaise with different vendors for problem management.
  • Travel between multiple sites for support.
  • Deploy workstations, laptops and mobile devices to users including installation of software and network patching.
  • Create and update documentation as required.
  • Work on various projects when required.

System Support Specialist

Dan Murphy's National Office
Melbourne, Victoria
11.2016 - 08.2017
  • Reporting to the Systems Delivery Manger Responsibilities included:
  • Support issues faced in stores regarding POS and back office applications.
  • Escalate issues at stores with relevant teams for quicker resolution. - Data driven numbers
  • Effectively communicate to all stores nationally regarding upcoming system updates, events and changes.
  • Test any new software/hardware updates before they are rollout out to all stores.
  • Worked on a number of projects including new printer rollout to a number of stores, New Workstation rollout to all stores, and Wi-Fi upgrade on all stores.
  • Create/modify documentation for support and store users.
  • Manage website trading hours for all stores.
  • Support office team members with general IT queries.

Liquor Manager

Woolworths Liquor Department Wallan
01.2005 - 01.2008
  • Reporting to both the store manager and area manager, responsibilities included; all aspects of managing a liquor dept, rostering, supervision, meeting wage budgets and expense budgets, weekly sales plans, staff training, ordering stock, customer service, complaint resolution, OH&S, food safety and merchandising.

Sales Assistant

Woolworths Liquor Department Broadmeadows
01.1997 - 01.2005
  • Tasks involved customer assistance (i.e. helping customers with wines etc), working stock into shelves, general supervising.

Education

TBA

Skills

  • Troubleshooting abilities
  • Remote support
  • Technical support
  • Troubleshooting skills
  • Software installation
  • System maintenance
  • Repair skills

Timeline

Senior DC Support Technician

Woolworths Group
01.2018 - Current

System Support Specialist

Dan Murphy's National Office
11.2016 - 08.2017

DC Support Technician / Customer Support Tech

Woolworths Group
01.2008 - 01.2018

Liquor Manager

Woolworths Liquor Department Wallan
01.2005 - 01.2008

Sales Assistant

Woolworths Liquor Department Broadmeadows
01.1997 - 01.2005

TBA

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