George Nutting
Castle Hill,NSW
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Waiter
Zac's Great Food
10.2022 - 02.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Crew Trainer
McDonald's
11.2020 - 10.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Provided coaching and mentoring to employees.
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
Education
High School Diploma -
Castle Hill High School
Castle Hill, NSW09.2023
Skills
- Check Payment Processing
- Price Memorization
- Interactive Management
- Table Setting Arrangements
- Order Accuracy
- Seating Assignment Preparation
- Quality Control
- Dining Customer Service
- Waiting Tables
- Phone Inquiries
- Menu Knowledge
- Safe Food Handling
- Dining Area Maintenance
- Hospitality and Accommodation
- Role Modeling
- Food Safety
- Team Leadership
- Cash Handling
- Restaurant Operation
- Station Preparation
- Cash Register Operations
- Efficiency Estimation
- Staff Training
- Workplace Safety
- Kitchen Sanitation
- Cleaning and Sanitation
- Employee Engagement
- Customer Service
Timeline
Waiter
Zac's Great Food
10.2022 - 02.2023
Crew Trainer
McDonald's
11.2020 - 10.2022
High School Diploma -
Castle Hill High School
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