George Sexton
Melbourne,VIC
Summary
Personable and resourceful with deep understanding of housing policies and tenant relations. Possesses strong organizational abilities and keen eye for detail, ensuring compliance and smooth operations. Capable of fostering positive community interactions and improving tenant satisfaction.
Overview
2
2
years of professional experience
Work History
YES Trainee
Department of Families, Fairness, and Housing
11.2024 - Current
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
Team Member
Officeworks
04.2024 - 11.2024
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Program Coordinator
Don Bosco Camp and Centre
11.2022 - 11.2024
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Developed comprehensive training materials for volunteers, elevating quality of program delivery.
Education
Bachelor of Arts - Philosophy
Deakin University
Melbourne, VICSkills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Report preparation
- Administrative support
- Multitasking and organization
- Project assistance
- Team member support
- Documentation management
Timeline
YES Trainee
Department of Families, Fairness, and Housing
11.2024 - Current
Team Member
Officeworks
04.2024 - 11.2024
Program Coordinator
Don Bosco Camp and Centre
11.2022 - 11.2024
Bachelor of Arts - Philosophy
Deakin University
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