- Outdoor Exploration
- Adventure & Volunteer Travel
- Team Sports
- Backpacking and Hiking
- Fitness
- Gardening
- Electronics
- Movies and TV Shows
- DIY & Home Improvement
- Cooking
- Reading
- Tech enthusiast
- Physical and Mental well-being
George Stravopodis
Canberra,ACT
Summary
A results-driven professional with extensive experience in retail, excelling in customer service, team leadership and operational management. Proven track record in handling financial transactions, resolving customer complaints and ensuring seamless daily operations. Adept at supervising and training staff, fostering high-performing teams and driving sales growth to achieve business objectives. Skilled in inventory and stock management, with a keen eye for maintaining operational efficiency and compliance with safety standards. Seeking role to leverage comprehensive expertise in enhancing customer experiences, optimising business performance and leading teams to success.
Overview
13
13
years of professional experience
Work History
Assistant Showroom Manager
Winnings
02.2025 - Current
- Serve as the primary point of contact for clients, offering expert product knowledge, processing sales and ensuring a high level of customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintain effective communication with suppliers to manage inventory levels, coordinate deliveries and ensure timely restocking of products, enhancing the overall supply chain efficiency
- Drive sales by understanding customer needs, recommending appropriate products and executing transactions, contributing to the achievement of store sales targets.
- Oversee the preparation and management of staff rosters and timesheets, ensuring adequate coverage during operating hours and accurate payroll processing.
- Lead staff training programs for new and existing employees, focusing on product knowledge, customer service excellence and operational procedures to foster a competent and motivated team.
- Handle escalated client complaints with professionalism, employing problem-solving skills to reach satisfactory resolutions and improve the overall customer experience.
- Conduct regular stock takes, monitor inventory levels and implement stock control measures to prevent shortages or overstocking, ensuring the store operates efficiently.
Product Expert
Winnings
05.2019 - 02.2025
- Coordinated efforts with other departments such as engineering and design for seamless execution of product launches and updates.
- Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
- Maximized profitability by negotiating contracts with suppliers, reducing production costs
- Meet all sales and margin targets and KPI's set by the business
- Provide exceptional customer service and communication to clients over the phone, via email and face to face
- Show exceptional product knowledge expertise and stay up to date through ongoing training
- Demonstrate products to clients
- Prepare and follow up on quotes, presentations and projects using digital technologies
- Liaise with suppliers and other 3rd parties (Builders, Interior designers, Architects etc.)
Sales Consultant
Harvey Norman
02.2012 - 05.2019
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed approximately 30 incoming calls, emails per day from clients
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Daramalan College
Canberra, ACTSkills
- Time Management
- Customer Relationship Management
- Scheduling coordination
- Sales & Data analysis
- Brand awareness
- Product Launch and Promotions
- Training & Product Demonstrations
- Prospecting Skills
- Problem-Solving & Critical Thinking
- Objection Handling
- Community Networking
- Sales Strategies
- Project Management
- Passion For Outstanding Customer Service
Technical/I.T. Skills
- Basic Microsoft Office – Word, Excel, PowerPoint
- Kronos and Deputy Rostering Systems
- Navision Back End Sales Systems
- Sales Portal
Personal Attributes
- Strong leadership qualities with strong sense of initiative, flexibility and accountability
- Established problem solving and analytical skills, with excellent attention to detail
- Exceptional communication (verbal and written) and interpersonal skills
- Strong work ethic; highly flexible, dependable, respectful, honest, trustworthy, adaptable and hardworking
- Excellent organisational and time management skills with the ability to prioritise and multitask
- Ability to work well in a team or independently with minimal supervision
- Highly resourceful with great work initiative
- Proven ability to cope with conflict, stress and crisis situations
Interests
Timeline
Assistant Showroom Manager
Winnings
02.2025 - Current
Product Expert
Winnings
05.2019 - 02.2025
Sales Consultant
Harvey Norman
02.2012 - 05.2019
Daramalan College
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