Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
References
Timeline
George Timoti

George Timoti

Southport,QLD

Summary

Dynamic Community Support Worker with a proven track record at Momentum Collective, excelling in client advocacy and program development. Skilled in crisis intervention and fostering youth engagement, I effectively implemented individualized support plans, enhancing client outcomes and safety. Committed to collaboration and delivering exceptional support, I thrive in challenging environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Retail Worker (Casual)

Johnny Bigg Clothing Store and Myer Pacific Fair
Broadbeach 4218, QLD
12.2019 - Current
  • Assisted customers with product selection and provided product knowledge.
  • Maintained store appearance by organizing merchandise and restocking shelves.
  • Processed customer transactions accurately using point-of-sale systems.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Participated in inventory management by tracking stock levels and conducting counts.
  • Supported promotional events by setting up displays and distributing materials.
  • Trained new staff on sales techniques and store procedures effectively.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

Community Support Worker (PPT)

Momentum Collective
Tweed Heads, NSW
07.2022 - 07.2025
  • Provided support to individuals with disabilities in activities of daily living.
  • Assisted clients in developing life skills and personal goals.
  • Maintained accurate records of client progress and services provided.
  • Coordinated transportation for clients to appointments and community events.
  • Supported clients during medical appointments, advocating on their behalf when needed.
  • Provided emotional support and encouragement throughout treatment process.
  • Participated in team meetings, providing input regarding client care plans.
  • Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
  • Monitored medications and assisted with medication administration as needed.
  • Developed positive relationships with clients while maintaining professional boundaries.

Youth Worker (Voluntary)

The Goldcoast Youth Foyer
Southport 4215, QLD
01.2022 - 09.2022
  • Supported at-risk youth in developing life skills and personal goals.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Researched and developed program initiatives to better serve client population base.
  • Assisted in creating individualized support plans for youth participants.
  • Conducted intake assessments to identify needs and strengths of youth.
  • Assisted youths in developing life skills such as problem solving, communication, decision-making.
  • Ensured safety of all youths while attending programming or events outside the facility.

Customer Service Manager (Full Time)

Woolworths
Biggera Waters 4216, QLD
07.2007 - 10.2019
  • Led customer service team to enhance overall service quality.
  • Managed daily operations to ensure efficient service delivery.
  • Resolved escalated customer complaints through effective communication.
  • Implemented staff schedules to optimize workforce efficiency.
  • Monitored service metrics to identify areas for improvement.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Certificate lll Individual Support (Disability)

Ace College, Murwillumbah, NSW
02-2025

Certificate lV in Youth Work

Skills Generation, Maroochydore, QLD
01-2021

Cert lll And lV in Customer Service

Woolworths, Woolworths Group
10-2019

Skills

Respect and dignity, individualized support, choice and control, inclusion and participation, effective communication, and continuous improvement

Leadership, customer service, communication, problem-solving, adaptability, and financial acumen

Empathy, respect, integrity, authenticity, consistency, and adaptability

Accomplishments

  • Student of the year with Ace College 2024 for Certificate lll Individual Support (Disability)
  • Certificate of appreciation for participating in the 2022 Mentoring Program at the Gold Coast Youth Foyer
  • Certificate of 10 years' Service with Woolworths

Certification

  • Blue card
  • Yellow card
  • Current first aid and CPR
  • National police check
  • NDIS worker screening check
  • Up-to-date immunizations
  • Car insurance
  • Class C driver's license

Languages

English
Professional
Maori
Limited

Affiliations

I am a highly motivated, organized, and driven individual

I have strong leadership and people management skills, with the ability to deal with a diverse range of people

Lateral thinking-based problem-solving skills with a track record of identifying work issues, then recommending and implementing solutions that increase workflow efficiency and safety

Experienced in training new and exiting staff in various workplace processes and procedures

References

References available upon request.

Timeline

Community Support Worker (PPT) - Momentum Collective
07.2022 - 07.2025
Youth Worker (Voluntary) - The Goldcoast Youth Foyer
01.2022 - 09.2022
Retail Worker (Casual) - Johnny Bigg Clothing Store and Myer Pacific Fair
12.2019 - Current
Customer Service Manager (Full Time) - Woolworths
07.2007 - 10.2019
Ace College - , Certificate lll Individual Support (Disability)
Skills Generation - , Certificate lV in Youth Work
Woolworths - , Cert lll And lV in Customer Service

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George Timoti