George Vasser
Glen Waverley,VIC
Summary
Proven Customer Service Officer with a track record of enhancing customer satisfaction at Oncall Interpreters and Translators. Skilled in complaint handling and data entry, adept at resolving inquiries with a focus on customer loyalty. Excelled in teamwork, significantly improving client relations and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Oncall Interpreters and Translators
06.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Retail Sales Assistant
Spotlight
12.2019 - 06.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
Education
High School Diploma -
Wellington Secondary College
Mulgrave, VIC12.2020
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Punctuality
- Goal-Oriented
- Documentation And Reporting
- Inbound Call Management
- Records Maintenance
- Database Research
- Team Work
Timeline
Customer Service Officer
Oncall Interpreters and Translators
06.2022 - Current
Retail Sales Assistant
Spotlight
12.2019 - 06.2022
High School Diploma -
Wellington Secondary College
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