GEORGE VELOS
Melbourne,Australia
Summary
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities.
Goal-oriented Sales Executive with 16 years of experience in large and small market sales. Proven salesmanship, negotiation and closing skills. Known for great presentations and skill at increasing audiences to optimize sales.
Overview
25
25
years of professional experience
Work History
Sales Specialist
Origin Energy
05.2022 - Current
- Re-engaged customers through targeted outreach to regain business.
- Revived relationships with previous clients through personalized outreach and service improvements.
- Revitalized customer relationships to recover lost accounts and drive revenue growth.
- Promoted additional products to existing customers to enhance overall sales.
- Leveraged customer interactions to cross-sell internet packages, driving revenue growth.
- Assisted inbound queue to ensure smooth customer service operations.
- Increased sales by developing and maintaining strong customer relationships.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Officer
Choice Energy
03.2020 - 04.2022
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared sales reports with informative graphs and charts to outline key data.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Researched target market and identified customers' unique needs to suggest suitable products.
Loyalty Specialist
Sumo Power
11.2018 - 03.2020
- Assisting with general account related enquiries
- Manage with inbound sales/enquire calls
- Advise customers on market offers, prices, rates and other company related benefits
- Explain products or services
- Identify client's needs and what they want to achieve financially
- Offer suitable options including NBN and other internet services
- Minimising the risk of business discontinuance and reselling the value & benefits of a customer’s current plan(s)
- Acquisition, up selling and cross selling related duties
- Relate effectively to customers about products and services while tailor making a proposal that best suits their needs
- Managing customer requests via email & phone
- Handle customer complaints & provide solutions
- Maintain & develop excellent customer relationships
Premium Business Agent
Origin Energy
02.2018 - 11.2018
- Assisting with general account related enquiries
- Resolving high bill enquiries
- Generating energy consumption work requests
- Resolving NMI or MIRN won/lost in error enquiries
- Organising disconnection and connection requests
- Generating leads for the solar departments
- Minimising the risk of business discontinuance and reselling the value & benefits of a customer’s current plan(s)
- Explain products or services and electricity rates
- Inbound/Outbound customer contact to influence customers to remain with Origin
- Answer questions about product features and benefits
- Present retention offers to new and existing customers
- Compare similar service/products to determine competitive reasons to retain customers
- Advise customers on market offers, prices, rates and other company related benefits
- Promote cross sales and additional account acquisition
- Advise customers on how to become more energy efficient
- Resolve customer concerns regarding their current offer(s)
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Firmer Action Officer
Australian Taxation Office
11.2017 - 02.2018
- Electively liaise with businesses and individuals to advise and consult their outstanding debt
- Providing the taxpayer with solutions and educating them on ways to become debt free
- Reducing of the amount of overdue payments through negotiating and monitoring payment agreements
- Record interactions with taxpayers regarding compliance history
- Arranging and setting up payment plans
- Providing them with information on what legal routes they can take
- Escalating cases for legal action to negotiate an outcome
- Issue notification of all official activities regarding tax payer interaction
Retention Specialist
Energy Australia
05.2014 - 10.2017
- Minimising the risk of business discontinuance and reselling the value & benefits of a customer’s current plan(s)
- Explain products or services and electricity rates
- Inbound/Outbound customer contact to influence them to remain with Energy Australia
- Answer questions about product features and benefits
- Present retention offers to new and existing customers
- Compare similar service/products to determine competitive reasons to retain customers
- Advise customers on market offers, prices, rates and other company related benefits
- Promote cross sales and additional account acquisition
- Advise customers on how to become more energy efficient
- Resolve customer concerns regarding their current offer(s)
Collections Officer
Australian Power and Gas
07.2010 - 03.2013
- Confer with customers by telephone to provide information on bringing their debt up to date
- Check to ensure that appropriate action is taken before requesting a disconnection
- Contact customers to respond or to notify them of potential disconnection
- Resolve customers complaints
- Obtain and examine all relevant information to assess validity of complaints and to determine possible resolutions or re connection of a service
- Collection of overdue accounts while maintaining a strong relationship with customers at all times
- Reducing the amount of overdue payments through negotiating and monitoring payment agreements
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
Aged Debt Specialist
Baycorp
01.2010 - 07.2010
- Arrange for debt repayment or establish repayment schedules, based on customers financial situation
- Locate and notify customers of delinquent accounts by mail, telephone to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms credit contracts
- Answer customer questions regarding problems with their accounts
- Negotiate credit extensions when necessary
Sales Representative
Optus
07.2000 - 03.2007
- Contact businesses or private individuals by telephone in order to canvass sales for goods or services
- Deliver prepared sales talks, reading from scripts that describe Optus products or services to potential customers
- Explain Optus products or services and prices to customers
- Record names, addresses, purchases, and reactions of prospects contacted
- Adjust sales scripts to better target the needs and interests of a specific campaign
Skills
- Values
- Results-oriented
- Quick learner
- Proficiency in Sales/Customer Service
- Positive learning process
- Client-focused
- Microsoft Office
- Excel in high pressure
- Computer proficient
- Excellent communication
- Time management skills
- Being accountable
- Making a difference
- Focusing on detail
- Being completely honest
- Keeping promises
- Being reliable
- Being positive
- Meeting deadlines
- Helping others
- Respecting company policy
- Sales planning
- Relationship building
- Performance tracking
- Effective negotiation
- Sales presentations
- Consultative selling
- Brand representation
- Upselling strategies
- Closing techniques
- Objection handling
LANGUAGES
Bilingual in English and Greek Native
English Native
Timeline
Sales Specialist
Origin Energy
05.2022 - Current
Sales Officer
Choice Energy
03.2020 - 04.2022
Loyalty Specialist
Sumo Power
11.2018 - 03.2020
Premium Business Agent
Origin Energy
02.2018 - 11.2018
Firmer Action Officer
Australian Taxation Office
11.2017 - 02.2018
Retention Specialist
Energy Australia
05.2014 - 10.2017
Collections Officer
Australian Power and Gas
07.2010 - 03.2013
Aged Debt Specialist
Baycorp
01.2010 - 07.2010
Sales Representative
Optus
07.2000 - 03.2007
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