George John Dickinson
Pearsall,WA
Summary
Successful Senior Consultant with more than 17 years of experience with Landgate providing relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
Overview
2025
2025
years of professional experience
Work History
Lead Consultant (Registration Matters)
Landgate
- Support improving team performance through effective communication, training, and leadership techniques.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Mentoring colleagues, improving their skills and knowledge through hands-on coaching and guidance.
Senior Consultant
Landgate
10.2021 - 06.2024
- Land Titles Operations Key Responsibilities:
- Provided support and training to colleagues on relating to complex title dealings and associated evidence requirements to ensure compliance with relevant legal provisions.
- Provided information regarding Registration Policy, Procedures and Legislative requirements to key internal and external customers through various channels to resolve complex land enquiries.
- Conducted thorough detailed research and analysis of complex land transactions and present findings for legal review and consideration.
- Liaising directly with Statutory Office holders under Transfer of Land Act 1893, being Registrar of Titles and Commissioner of Titles in daily operations.
Senior Registration Officer
Landgate
01.2019 - 10.2021
- Land Titles Operations Key responsibilities:
- Examined complex title dealings and associated evidence in detail to ensure compliance with relevant legal provisions
- Provided information regarding Registration Policy and Procedures to internal and external customers through various channels to resolve land enquiries
- Issuing of requisition notices to lodging parties of documents that do not comply with legislative requirements
- Worked collaboratively within team and independently to achieve best possible service
Senior Customer Service Officer
Landgate
07.2014 - 01.2019
- Sales Marketing and Customer Service Perth Business Office Key responsibilities:.
- Providing Customer Service to internal and external customers through various forms of communication to resolve queries related to land enquiries, valuation and sales data, mapping and topographic information and aerial imagery.
- Supporting staff in mentoring and coaching in new and established procedures as Subject Matter Expert in Lodgment of Land Transaction Documents.
- Reviewing of existing and development of procedures to ensure proper processes are adhered to.
- Prepare daily monetary deposits for banking and ensuring accuracy of receipts with revenue received.
Customer Service Officer
Landgate
09.2013 - 06.2014
- Sales Marketing and Customer Service Midland Office Key responsibilities:
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Provided basic technical support for clients on wide range of company products
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Provided primary customer support to internal and external customers in fast-paced environment
- Managed approximately 60 incoming calls, emails and faxes per day from customers.'
Registration Officer
Landgate
11.2012 - 08.2013
- Cadastral Dealings and Registrations Midland Office Key responsibilities
- Examination and Registration of documents under Transfer of Land Act 1893, to ensure compliance under the act and finalise property transactions following settlement
- Prepare correspondence in the form of issuing Duplicate Certificates of Title to customers, ensuring all relevant information is received regarding the importance of the Duplicate Certificate of Title
- Provide timely, relevant and accurate advice to customer service officers to current progression of documents within the registration section
Acting Staff Coordinator
Landgate
09.2010 - 05.2011
- Sales Marketing and Customer Service Perth Business Office Key responsibilities:
- Liaising with key internal and external stakeholders, including Commissioner and Registrar of Titles, representatives from Property Industry, Legal Profession and Financial Institutions
- Preparation and disseminating reports on weekly and monthly performance of acceptance and generated revenue to Financial Services and Registration Division
- Coordinating staff, including leave approval and roster's to maintain an efficient working environment, monitoring work output to ensure accuracy and regulation compliance
- Supervised 8 Customer Service Officers in providing excellent customer service to customers requiring document lodgement registration and valuation information and sales data
Customer Service Officer
Landgate
09.2007 - 09.2010
- Sales Marketing and Customer Service Midland & Perth Business Office Key Responsibilities:
- Providing customer service to external and internal customers
- These included counter and phone customers for searching queries, referral to registration advice, mapping products and registration progress
- Lodging of documents under Transfer of Land Act 1897, Strata Titles Act 1985 and Land Administration Act 1997
- Assisting with Valuation queries relating to Property Valuation Services, including Sales Reports, Rural Shire Maps, Unimproved Land and Gross Rental Valuations
- Assisting in mentoring and development of team members, including undertaking of training, coaching and ongoing support
- Providing support to various sections for relief in critical situations, including contact centre phone queues, Midland Office front counter and Perth Office front counter
Education
Diploma - Electrotechnology (Electronic Engineering)
North Metropolitan TAFE East Perth
Perth, WA2008
Skills
- Approachable
- Customer Service
- Financial Processes
- Mentoring
- Compliance and regulatory processes
- Reporting and documentation
- Strong interpersonal skills
- Inbound and outbound calling
- Problem-solving
- Data entry
Accomplishments
- Collaborated with project team as Subject Matter Expert in the development of the New Land Registry - document lodgement phase.
- National Customer Service Excellence Awards 2012 - Customer Service Team, Perth Business Office - Team Member Recipient.
- Supervised team of 8 staff members.
- 2010 Letter of Commendation for contribution to Landgate's successful running of Perth Business and Mount Street Offices.
Timeline
Senior Consultant
Landgate
10.2021 - 06.2024
Senior Registration Officer
Landgate
01.2019 - 10.2021
Senior Customer Service Officer
Landgate
07.2014 - 01.2019
Customer Service Officer
Landgate
09.2013 - 06.2014
Registration Officer
Landgate
11.2012 - 08.2013
Acting Staff Coordinator
Landgate
09.2010 - 05.2011
Customer Service Officer
Landgate
09.2007 - 09.2010
Diploma - Electrotechnology (Electronic Engineering)
North Metropolitan TAFE East Perth
Lead Consultant (Registration Matters)
Landgate
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