Georgekutty Antony
Parkwood
Summary
Highly motivated and customer-focused Food Service Professional and Warehouse Operation. 10+ years of strong store and food service operation service experience in reputed organizations in UK, UAE, India and Saudi Arabia and hold a Diploma in Hotel Management. Consistently exceeded targets and recognized for my expertise in increasing revenue figures through successful Food sales and business development. I have a strong ability to work in fast-paced environment while maintaining attention to detail and teamwork.
Overview
12
12
years of professional experience
Work History
Customer Care Assistant
McDonald’s
11.2022 - 01.2024
- Delivered exceptional customer service to enhance overall dining experience.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction.
- Monitored inventory levels, placing orders to ensure product availability during peak hours.
- Ensured accurate order processing, effectively reducing errors and increasing overall productivity.
Catering Store Coordinator
Empower Group
08.2018 - 04.2022
- Developed menu, special food offerings to increase revenue and customer satisfaction.
- To ensure that the catering service meets with the food safety Act.
- Providing support to Catering Manager and our team.
- Demonstrating excellent customer service skills, resolving customer complaints in a professional manner.
- Maintaining clean and safe working environment, following all safety and sanitation regulations.
- Ensured storage of food an accurate and safe environment.
- Coordinated inventory management to ensure optimal stock levels and product availability.
- Streamlined communication between departments to enhance operational efficiency and teamwork.
Catering Store Team Leader
Global Emirates Catering Co
01.2016 - 02.2018
- Led daily operations, ensuring efficient workflow and adherence to company standards.
- Analyzed sales data to drive inventory management and optimize stock levels.
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Transferred, created and received stock orders to guarantee product stability.
- Handled customer complaints and issues politely and professionally.
- Coordinated with day management regarding on-going issues.
Restaurant In Charge
Goa Coastal & Raju Omlet Restaurant
01.2013 - 03.2015
- Planned, direct co-ordinate operations and activities for 18 employees.
- Certified level 3 training from the government of Dubai
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Built customer relations to encourage repeat guests and future business.
- Prioritized, assigned and reviewed duties and work to meet productivity and quality goals.
- As accommodation in charge, manage overall needs and maintenance for staff accommodation.
- Handled guest complaints.
Restaurant Captain
Hotel Deliza Residency
10.2011 - 11.2012
- Supervised dining room operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on service standards, enhancing team performance and customer satisfaction.
- Managed reservation systems, ensuring efficient table assignments and minimizing wait times for guests.
- Developed training materials for new hires, fostering a culture of excellence in service delivery.
- Delivered outstanding dining experiences for patrons.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
Education
Diploma - Hotel Management
National Hi-Tech
03-2006
Skills
- Extensive knowledge of quality food preparation and food safety standards
- Consistently delivering high quality customer experiences
- Assisted in the preparation and delivery of food and beverages for various events
- Handled customer inquiries and complaints effectively and professionally
- Building relationships with customers and for repeat business
- Monitored quality control specification, marketing, mass communications, quality assurance and HACCP guidelines for the food and nutrition department
- Ensured that those with food allergies or restricted diets had appropriate safe dishes to consume at mealtimes
- Certified and proficient in food safety regulation through safe food certification
- Train and mentor staff in customer service, menu offerings and company policies
Accomplishments
- Successfully achieved Academic awards, work-related awards.
- Successfully trained colleagues in various food service safety topics.
- Received applause from the senior management for receiving excellent customer feedback in terms of quality and service deliverables.
LANGUAGE SKILLS
English
Hindi
Malayalam
PERSONAL ATTRIBUTES
- Revenue driven.
- Customer Relationship Management expertise
- Sales presentations expertise
- Clear and assertive professional language
- Constantly improving my skills and knowledge
VISA DETAILS
Australian Permanent Resident Visa
DRIVING LICENCE DETAILS
- Australia Full License
- UK Full Driving License
PERSONAL DETAILS
- Marital Status: Married
- Date of Birth: 20-05-1986
Disclaimer
Hereby declare the above given information is correct & complete to the best of my knowledge & belief. Georgekutty Antony
COMPUTER SKILLS
Windows, MS-Office
Training
- Person In-charge level 3 training from Dubai Municipality.
- Shift Skills Development, Basic Shift Management Training from McDonald’s
- Basic Food safety and Personal Hygiene Training from Supreme food services.
Timeline
Customer Care Assistant
McDonald’s
11.2022 - 01.2024
Catering Store Coordinator
Empower Group
08.2018 - 04.2022
Catering Store Team Leader
Global Emirates Catering Co
01.2016 - 02.2018
Restaurant In Charge
Goa Coastal & Raju Omlet Restaurant
01.2013 - 03.2015
Restaurant Captain
Hotel Deliza Residency
10.2011 - 11.2012
Diploma - Hotel Management
National Hi-Tech
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