Georgette Lucie Missak
Southern River,WA
Summary
Accomplished Clinic Manager at Sanctuary Beauty and Wellness, adept in fostering employee growth, significantly enhancing operational efficiency and client care quality. Leveraged administrative leadership and critical thinking to boost clinic revenue and reduce staff turnover. Skilled in developing profitability strategies and nurturing high-performing teams, achieving continuous clinic success.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Clinic Manager
Sanctuary Beauty and Wellness
2008.08 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Budgeted for resources to control expenditure and maximize profits.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Developed and executed training programs for new staff, ensuring high level of competency and professionalism.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.
- Boosted clinic revenue through strategic marketing and outreach efforts to local community.
- Enhanced team morale and reduced staff turnover by establishing comprehensive employee recognition program.
Senior Lecturer
Perth College of Beauty Therapy
2023.01 - 2025.12
- Enhanced student comprehension by incorporating real-life examples and case studies into lectures.
- Engaged in continuous professional development through attending workshops, webinars, and conferences to stay current with industry trends and best practices in higher education.
- Designed course materials such as syllabi, lecture notes, assignments aligned with both programmatic outcomes as well as course-specific objectives.
- Advised students on career paths and graduate school options based on their individual goals and interests.
- Conducted research in relevant field, integrating findings into course content and enriching student understanding of subject matter.
- Revised curriculum to align with industry trends, ensuring students were prepared for the job market.
- Supervised junior lecturers' course development and recommended refinements to enhance student learning.
- Developed assessment tools that accurately measured student progress toward learning objectives.
- Implemented active learning techniques in the classroom, increasing student participation and critical thinking skills.
- Evaluated success of teaching methods via regular collection of feedback from both peers and students.
- Improved student retention rates by identifying at-risk individuals early on and implementing targeted intervention strategies.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Created and designed quizzes, tests and projects to assess student knowledge.
Course Coordinator
Perth College of Beauty Therapy
2008.01 - 2008.06
- Planned international collaboration with overseas beauty training institutions, create syllabi and learning outcomes
- Evaluate students performance and deliver career's guidance
- Assess students on practical performance
Course Director
International Beauty and Wellness Academy
2006.01 - 2007.12
- Organized workshops and seminars related to course topics, broadening student exposure to industry professionals and current practices.
- Maintained open lines of communication with parents and guardians, addressing concerns and celebrating student achievements together.
- Coordinated guest lectures from industry experts, enriching course content and expanding students'' professional networks.
- Oversaw delivery of engaging, interactive educational experiences and curriculum.
- Mentored junior faculty members, fostering collaboration and professional growth within the department.
- Promoted active learning through group projects and case studies that challenged students to apply theoretical knowledge in real-world scenarios.
- Reviewed and updated syllabi regularly to maintain alignment with accreditation standards and best teaching practices.
- Modeled positive guidance and successful classroom management to maintain safety, well-being and attention of children.
- Served as an academic advisor for students enrolled in the program, providing guidance on coursework selection and career planning.
- Implemented assessment tools to track student progress, informing data-driven adjustments to instructional strategies.
Office Manager
British Airways
1992.05 - 1999.10
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Travel Consultant
Harvey World Travel
1989.12 - 1992.03
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Education
Graduate Diploma - Dermal Therapies
Australasian Academy of Cosmetic Dermal Science
Perth, WA05.2018
Diploma - Beauty Therapy And Physiatrics
Perth College of Beauty Therapy
Perth WA12.2003
Skills
- Administrative Leadership
- Clinical management
- Operations Management
- Employee Recruitment
- Scheduling appointments
- Records Management
- Technical Troubleshooting
- Critical Thinking
- Employee Performance Evaluations
- Employee Supervision
- Staff Management
- Training and mentoring
- Employee Work Scheduling
- Facility Oversight
- Administrative Staff Supervision
- Performance monitoring
- Human Resources Management
- Process Implementation
- Inventory and restocking
- Employee Recruitment and Hiring
- Staff Supervision
- Organizational Goal Development
- Problem Identification
- Personnel Management
- Risk Analysis
- Profit improvements
- Loss prevention management
- Profitability Strategies
- Wellness Services
- Records Maintenance
- Employee Training
Accomplishments
- Achieved Sole Trader of the year by introducing more cosmeceutical skin care for clients with diverse skin conditions, different religious concepts and budgets.
- Collaborated with team Dr Marko Lambassa, our cosmetic physician as a protocol doctor and he performs injectables on site.
- Achieve Image Skincare Stockist of the year by acheiveing Platinum statues in one year, by re organising our retail area and improving on skin consultation both online and face to face
Affiliations
- ABIC Professional Member
- ASDC Associate Member
Certification
- Certified Workplace Trainer and Assessor
- ITEC International Lecturer of Beauty Therapy,
Additional Information
- Completed Courses with ongoing access to Education Portal:
- DMK
- INSKIN
- Professional Beauty Solutions
- Dermalogica
- Advanced Cosmeceuticals
- Attend yearly APAN skin summits and Progressive Performance workshops
- Micro pigmentation for Eyebrows and Lips
Languages
English
Full Professional
French
Full Professional
Timeline
Senior Lecturer
Perth College of Beauty Therapy
2023.01 - 2025.12
Clinic Manager
Sanctuary Beauty and Wellness
2008.08 - Current
Course Coordinator
Perth College of Beauty Therapy
2008.01 - 2008.06
Course Director
International Beauty and Wellness Academy
2006.01 - 2007.12
Office Manager
British Airways
1992.05 - 1999.10
Travel Consultant
Harvey World Travel
1989.12 - 1992.03
Graduate Diploma - Dermal Therapies
Australasian Academy of Cosmetic Dermal Science
Diploma - Beauty Therapy And Physiatrics
Perth College of Beauty Therapy
- Certified Workplace Trainer and Assessor
- ITEC International Lecturer of Beauty Therapy,
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