Georgia Ahlfors
Evanston Gardens,SA
Summary
Energetic leader with a proven track record at Take the Lead Canine Services, adept in staff management and customer retention. Skilled in creating team unity and enhancing client experience through strategic communication and problem resolution. Achieved significant improvements in employee satisfaction and customer loyalty, demonstrating exceptional leadership and customer relationship management abilities.
Overview
9
9
years of professional experience
Work History
General Manager
Take the Lead Canine Services
11.2022 - Current
- Successfully lead the business each day, be point of call for Leadership Team and all staff members.
- Manage rostering and stock budgets, employee reviews, training, schedules, and contract negotiations.
- Manage a diverse team of employees, creating a positive work environment and high employee satisfaction.
- Develop and implement strategies to increase bookings.
- Cultivate strong relationships with clients to ensure long-term success and loyalty.
- Formulate policies and procedures to streamline operations.
- Establish comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Enhance customer satisfaction with introduction of customer feedback system, leading to service improvements.
- Boost employee retention by implementing regular check ins, opening lines of communication and supportive cultures
- Schedule employees for shifts, managing leave requests to support business needs.
- Assist in recruiting, hiring and training of team members.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observe each employee's individual strengths and initiated training to improve areas of weakness.
- Report issues to Director with great detail.
- Communicate with clients via online booking system, phone, email or in person regarding their pets needs.
- Respond to feedback left though Google Reviews, email or social media inboxes
- Follow up concerns with clients who have checked out of their stay to ensure a positive resolution has occurred to retain their business.
- Work alongside the Director to drive the business towards new goals, promote new services and increase our clientele.
- Perform disciplinary meetings with staff to address concerns and resolve such matters
Dental Assistant and Receptionist
Hampstead Dental Practice
03.2021 - 12.2022
- Cleaned and sanitised dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitised trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information and medical history.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
- Participated in community outreach programs, educating public on importance of dental health.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
2IC Manager - Delicatessen
Saints Foodland
04.2021 - 07.2022
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
Retail Assistant
Coles
11.2015 - 03.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate items, and suggested suitable options.
- Stocked items, clearly labelling items, and arranging to look visibly pleasing
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Education
High School Diploma -
Xavier College
Gawler, SA12-2018
Skills
- Leadership and team building
- Problem resolution
- Team oriented
- Staff management
- Customer relations
- Verbal and written communication
- Administrative skills
- Deadline oriented
- Facility management
- Performance evaluations
- Customer relationship management
- Customer retention
Timeline
General Manager
Take the Lead Canine Services
11.2022 - Current
2IC Manager - Delicatessen
Saints Foodland
04.2021 - 07.2022
Dental Assistant and Receptionist
Hampstead Dental Practice
03.2021 - 12.2022
Retail Assistant
Coles
11.2015 - 03.2021
High School Diploma -
Xavier College
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