Georgia Allen
Margate,QLD
Summary
I graduated high school in 2015 and studied and earned Certificates for Business and IT during that time. I also continued working in customer service at McDonalds during that time. In 2017, I took the role of carer for an elderly family member who became unwell and during that time I have owned and run 2 businesses. I am currently still running both businesses, however I am no longer a carer and am looking for a position in customer service again.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Self Employed
02.2023 - Current
- Oversaw daily operations, ensuring optimal efficiency and customer satisfaction.
- Developed and implemented strategic plans to enhance product offerings and service quality.
- Trained and mentored staff, fostering a collaborative work environment.
- Managed inventory systems, streamlining procurement processes to reduce costs.
- Developed advanced computer skills such as coding, editing and using applications such as the Microsoft Office suite and the Adobe suite.
Elderly Caregiver
Family Members
01.2017 - 12.2022
- Provided compassionate personal care, assisting with daily living activities and enhancing quality of life.
- Administered prescribed medications, ensuring adherence to healthcare plans and improving patient compliance.
- Monitored vital signs, maintaining accurate records to support health assessments and facilitate timely interventions.
- Coordinated transportation for medical appointments, ensuring timely access to necessary healthcare services.
- Implemented engaging activities tailored to individual needs, promoting cognitive function and social interaction.
Crew Member
McDonald's
01.2013 - 12.2016
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Worked front counter, drive-thru and other areas.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Diploma - Business Administration And Management
TAFE Queensland
South Bank, QLD07.2020
Skills
- Product Promotion
- Cash Handling
- Verbal and Written Communication
- Time Management and organisation
- Stocking and Replenishing
- Telephone Etiquette
- Team Contribution
- Observation and attention to detail
- Advanced computer skills
- Customer engagement
- Supplies monitoring and restocking
- Order management
- Data entry
- Conflict resolution
- Administrative support
Timeline
Owner/Operator
Self Employed
02.2023 - Current
Elderly Caregiver
Family Members
01.2017 - 12.2022
Crew Member
McDonald's
01.2013 - 12.2016
Diploma - Business Administration And Management
TAFE Queensland