Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgia Allen

Margate,QLD

Summary

I graduated high school in 2015 and studied and earned Certificates for Business and IT during that time. I also continued working in customer service at McDonalds during that time. In 2017, I took the role of carer for an elderly family member who became unwell and during that time I have owned and run 2 businesses. I am currently still running both businesses, however I am no longer a carer and am looking for a position in customer service again.

Overview

13
13
years of professional experience

Work History

Owner/Operator

Self Employed
02.2023 - Current
  • Oversaw daily operations, ensuring optimal efficiency and customer satisfaction.
  • Developed and implemented strategic plans to enhance product offerings and service quality.
  • Trained and mentored staff, fostering a collaborative work environment.
  • Managed inventory systems, streamlining procurement processes to reduce costs.
  • Developed advanced computer skills such as coding, editing and using applications such as the Microsoft Office suite and the Adobe suite.

Elderly Caregiver

Family Members
01.2017 - 12.2022
  • Provided compassionate personal care, assisting with daily living activities and enhancing quality of life.
  • Administered prescribed medications, ensuring adherence to healthcare plans and improving patient compliance.
  • Monitored vital signs, maintaining accurate records to support health assessments and facilitate timely interventions.
  • Coordinated transportation for medical appointments, ensuring timely access to necessary healthcare services.
  • Implemented engaging activities tailored to individual needs, promoting cognitive function and social interaction.

Crew Member

McDonald's
01.2013 - 12.2016
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Worked front counter, drive-thru and other areas.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Assisted other team members to achieve goals.
  • Worked well with teammates and accepted coaching from management team.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Diploma - Business Administration And Management

TAFE Queensland
South Bank, QLD
07.2020

Skills

  • Product Promotion
  • Cash Handling
  • Verbal and Written Communication
  • Time Management and organisation
  • Stocking and Replenishing
  • Telephone Etiquette
  • Team Contribution
  • Observation and attention to detail
  • Advanced computer skills
  • Customer engagement
  • Supplies monitoring and restocking
  • Order management
  • Data entry
  • Conflict resolution
  • Administrative support

Timeline

Owner/Operator

Self Employed
02.2023 - Current

Elderly Caregiver

Family Members
01.2017 - 12.2022

Crew Member

McDonald's
01.2013 - 12.2016

Diploma - Business Administration And Management

TAFE Queensland

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Georgia Allen