Georgia Badau
Summary
Experienced professional with a strong background in scheduling, adept at coordinating and optimizing workflows. Demonstrated ability to streamline processes and improve efficiency through meticulous planning and precise execution. Recognized for exceptional team collaboration and adaptability, thriving in dynamic environments with a focus on achieving results. Currently seeking a new challenge to apply skills and knowledge in a fresh work environment, aiming to become a valuable member of the team.
Overview
13
13
years of professional experience
Work History
Scheduler
The Grout Guy
07.2021 - Current
- Answering incoming calls from customers to assist them with enquiries regarding their existing bookings or creating accounts for new customers
- Calling customers to arrange dates for quotes and jobs and finding suitable dates to suit both them and us
- Ensuring our team members have full schedules for the same day and following day making sure daily targets are met
- Resolving of clients queries and problem solving within a very busy environment
- Training and mentoring to effectively develop new staff members
- Reporting to managers both in Perth and to other states serviced over east
- Ensuring all customers are contacted daily and actioning their requests
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Office Administration Assistant
SCORE
11.2015 - 06.2021
- Assisting with raising and processing purchase orders for Woodside
- Ensuring all deliveries met client deadlines
- Raising delivery dockets for shipments
- Arranging both domestic and international shipments through DHL and other couriers
- Data entry
- Assisting quality control with paperwork handling, filing etc
- Receptionist duties
Office Administration Assistant
Dreamstart Homes
03.2015 - 09.2015
- Processing of client contracts
- Submission of building applications to local shires
- Scanning signed contracts to the broker
- Data entry in both excel and word documents
- Client liaison via telephone and face to face
- Reception: answering and transferring calls to relevant personnel
- General admin, filing of paperwork and day to day running of office duties
- Reporting to manager at the end of each day
Senior Sandwich Artist
Subway
12.2013 - 03.2015
- Processing customers food orders
- Food preparation
- Cash handling
- Acknowledge and resolve customer queries and complaints
- Balancing cash at the end of the day
- Cleaning duties
- Provide excellent customer service
- Dealing with telephone orders and queries
Fast Food Team Member
Red Rooster
09.2011 - 12.2013
- Cash handling
- Taking and preparing customers food orders
- Acknowledge and resolve customer queries and complaints
- Provide excellent customer service
- Cleaning duties
- Dealing with telephone queries
Education
Certificate II - Business
Mindarie Senior College
Perth, WA10-2014
Skills
- Well developed communication and interpersonal skills
- Hard working and reliable
- Self motivated to continually enhance my skills and remain customer focused
- Reliable worker and flexible to operational requirements
- Good planning, admin, organisation and time management skills
- Ability to follow directions and work to a high standard to achieve outcomes
- Ability to work well independently or as part of a team with equal success
- Maturity to work unsupervised, stay on task and use initiative
- I display positive outcomes to negative situations whilst always displaying a friendly approach
- Good computer skills with meticulous attention to detail
Timeline
Scheduler
The Grout Guy
07.2021 - Current
Office Administration Assistant
SCORE
11.2015 - 06.2021
Office Administration Assistant
Dreamstart Homes
03.2015 - 09.2015
Senior Sandwich Artist
Subway
12.2013 - 03.2015
Fast Food Team Member
Red Rooster
09.2011 - 12.2013
Certificate II - Business
Mindarie Senior College
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