Summary
Overview
Work History
Education
Skills
Timeline
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Angelo Karageorgiou

Melbourne,VIC

Summary

A focused and driven individual, who has acquired more than 20 years in the transport and logistics industry.

Commercially savvy with exceptional communication and rapport building skills. A key focus continues to be delivering superior customer service and exceeding expectations.

A strong work ethic, excellent organisational and problem solving skills.

Being results driven, I enjoy meeting deadlines and targets with great enthusiasm.

As a leader I provide leadership, coaching and motivation. I am an encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organised and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilising strong working experience as well as interpersonal skills, excellent time management and problem-solving skills that are second to none. I work well independently and as well as part of a team.

Overview

26
26
years of professional experience

Work History

Zone Coordinator - Head Office

Fedex
01.2020 - Current
  • Collaborated with other Zone Coordinators to share insights, best practices, and drive company-wide improvements.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Championed sustainable practices in daily operations, reducing the environmental impact of zone activities.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented effective scheduling strategies to optimize resource allocation and improve overall productivity.
  • Kept close eye on zone employees / couriers and key customers to assess feedback and maintain loss prevention goals.
  • Enhanced operational efficiency by streamlining communication between zone teams and management.
  • Organized regular team meetings for updates on improvements , goals, challenges, and successes within the zones.
  • Ensured compliance with company policies, safety regulations, and industry standards through regular audits and inspections.
  • Served as a liaison between upper management and frontline employees to bridge communication gaps, drive employee engagement, and foster a collaborative work environment.
  • Conducted performance evaluations to identify areas for improvement and provide constructive feedback for team members.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Resolved conflicts among team members with diplomacy, fostering a positive work culture in the zone.
  • Evaluated vendor relationships regularly to negotiate better contracts or explore alternative options for cost savings without compromising quality or service delivery standards.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Passionate about learning and committed to continual improvement.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Reduced downtime with proactive maintenance of equipment and facilities within the zone.

Zone Leading Hand /Courier Driver

TNT Express
01.2012 - 01.2020
  • Developed a strong rapport with staff members through effective communication and leadership skills.
  • Assisted in receiving, stocking and distribution of freight.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Fostered an atmosphere of open communication within the team, promoting a culture of continuous learning and knowledge sharing.
  • Optimized resource allocation for improved project timelines and cost reduction efforts.
  • Leveraged technical expertise to troubleshoot equipment malfunctions and restore normal operations quickly.
  • Assembled pallets and crates for secure transportation of materials.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Streamlined operations for increased efficiency by implementing new processes and procedures.
  • Provided expert customer service and technical support to clients.
  • Strapped items down over protective padding to secure throughout transportation.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Increased client satisfaction rates by consistently delivering exceptional service in line with their expectations.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Operated frequency scanners to track shipment progression and input data into shipping system.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Cultivated a positive work environment that fostered teamwork, collaboration, and continuous improvement.
  • Trained employees how to fix problems, correct mistakes, and maximize productivity.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Kept records accurate and current by documenting movements in company system.
  • Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
  • Maintained clean, orderly work environment free of hazards.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used handheld scanners to efficiently track and manoeuvre freight throughout distribution network.
  • Documented order updates by inputting data into computer system.

Owner Courier Driver

Star Track Express
01.2007 - 12.2012
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maintained professional and friendly demeanour during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Minimized liability by consistently following road rules when driving.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Obtained signatures from customers upon delivery of goods.
  • Proven ability to learn quickly and adapt to new situations.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Obtained signatures for delivery documents and packages.

Courier Driver

Mayne Logistics
01.1998 - 12.2007
  • Followed proper safety procedures and protocols while loading, unloading and operating commercial owned van
  • Assisted in deopt operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Followed all relevant traffic laws and safety regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Worked well in a team setting, providing support and guidance.
  • Applied effective time management techniques to meet tight deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Obtained signatures from customers upon delivery of goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Education

Diploma of Graphic Design - Graphic Design

Phillip Institute of Technology
Melbourne, VIC
07.1992

Skills

  • Task Delegation
  • Delegation and Supervision
  • Superior Work Ethic
  • Team Management
  • Handling Complaints
  • Resource Planning
  • Policy Enforcement
  • Scheduling Coordination
  • Reporting and Performance Analysis
  • Multitasking and Prioritising
  • Customer Service Management
  • Relationship Building
  • Teamwork and Collaboration
  • Task Prioritisation
  • Conflict Resolution
  • Data Management
  • Excellent Communication
  • Time Management
  • Good Telephone Etiquette
  • Recordkeeping
  • Friendly, Positive Attitude

Timeline

Zone Coordinator - Head Office

Fedex
01.2020 - Current

Zone Leading Hand /Courier Driver

TNT Express
01.2012 - 01.2020

Owner Courier Driver

Star Track Express
01.2007 - 12.2012

Courier Driver

Mayne Logistics
01.1998 - 12.2007

Diploma of Graphic Design - Graphic Design

Phillip Institute of Technology

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Angelo Karageorgiou