Georgia Barrett

• Managed merchandise display. Adhered to fortnightly audits and assisted with stock replenishment.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Lead by example when boosting customer satisfaction. Providing exceptional customer service and addressing concerns promptly. Encouraging crew to follow methods as a team achieve a high result for NPS. Building a positive brand for Telstra Eastland.
• Hiring management. Contacting potential candidates, performing interviews and training new team members.
• Executing successful performance plans. Getting team members to achieve the standard or above. Performed monthly performance reviews.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Weekly meetings with stores to local area to ensure we met targets and plan how we would reach them.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers. (Not an easy task.)
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

• Improved customer satisfaction by providing efficient and courteous administrative support for customers.
• Streamlined inventory management processes for increased accuracy and reduced stock discrepancies.
• Managed sales flow of fixed internet and NBN connections. Worked with team to ensure paperwork was compliant and coherent.
• Provisioned sales and contacted customers regularly with updates, pre, processing and post-sale to ensure customer satisfaction.
• Increased efficiency in order processing by implementing a new system to track orders from placement to delivery. Moved paper to digital files for ease of access and tracking.
• Encouraged team members to submit compliant paperwork and it be corrected prior to processing. Ensuring sales and account clean ups were appropriate to customer request. (Dirty sales).
• Performed and managed systems escalations to other teams or higher up management.
• Served as a reliable point of contact for customers and staff, fostering a positive work environment and promoting teamwork. Often team members first point of contact when requesting assistance.

Curation of Flock 2014 graduation exhibition.