Georgia Barrett
Berwick,VIC
Summary
Collaborative leader with dedication to working with coworkers to promote engaged & empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in personal and business transactions in dynamic, fast-paced settings. Wearer of many hats in environments where no two days were the same.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Telstra
03.2022 - 06.2023
- Managed merchandise display. Adhered to fortnightly audits and assisted with stock replenishment.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Lead by example when boosting customer satisfaction. Providing exceptional customer service and addressing concerns promptly. Encouraging crew to follow methods as a team achieve a high result for NPS. Building a positive brand for Telstra Eastland.
- Hiring management. Contacting potential candidates, performing interviews and training new team members.
- Executing successful performance plans. Getting team members to achieve the standard or above. Performed monthly performance reviews.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Weekly meetings with stores to local area to ensure we met targets and plan how we would reach them.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers. (Not an easy task.)
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Manager
Telstra
12.2021 - 02.2022
Retail Administrator
Telstra
11.2015 - 10.2021
- Improved customer satisfaction by providing efficient and courteous administrative support for customers.
- Streamlined inventory management processes for increased accuracy and reduced stock discrepancies.
- Managed sales flow of fixed internet and NBN connections. Worked with team to ensure paperwork was compliant and coherent.
- Provisioned sales and contacted customers regularly with updates, pre, processing and post-sale to ensure customer satisfaction.
- Increased efficiency in order processing by implementing a new system to track orders from placement to delivery. Moved paper to digital files for ease of access and tracking.
- Encouraged team members to submit compliant paperwork and it be corrected prior to processing. Ensuring sales and account clean ups were appropriate to customer request. (Dirty sales).
- Performed and managed systems escalations to other teams or higher up management.
- Served as a reliable point of contact for customers and staff, fostering a positive work environment and promoting teamwork. Often team members first point of contact when requesting assistance.
Education
Bachelor of Arts - Visual Art & Design
Australian Catholic University
Melbourne, VIC2014
VCE
Carrum Downs Secondary College
Carrum Downs, VIC11.2011
Skills
- Store Organization
- Loss Prevention
- Records Management
- Building Team Morale
- Business Development
- Sales Techniques
- POS Systems Operations
- Staff Supervision
- Work Planning and Prioritization
- Hiring and Training
- Mentoring and Coaching
- Customer Experience
Timeline
Assistant Store Manager
Telstra
03.2022 - 06.2023
Assistant Manager
Telstra
12.2021 - 02.2022
Retail Administrator
Telstra
11.2015 - 10.2021
Bachelor of Arts - Visual Art & Design
Australian Catholic University
VCE
Carrum Downs Secondary College
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