Georgia Bittu Thottathiil
Brisbane,QLD
Summary
Medical Receptionist with hands-on experience at Corrie Street Medical Clinic, specialising in patient scheduling, billing, and front desk operations. Proficient in MedicalDirector and PracSoft, with proven ability to deliver compassionate patient service while maintaining strict confidentiality. Recognised for multitasking effectively in fast-paced environment and collaborating with healthcare teams to ensure seamless clinic operations.
Overview
3
3
years of professional experience
Work History
Medical Receptionist & Administrator
Corrie Street Medical Clinic
12.2024 - Current
- Managed patient scheduling and appointment confirmations using MedicalDirector and PracSoft,
- Processed patient billing, and EFTPOS transactions accurately and efficiently
- Handled high-volume phone and email inquiries daily, ensuring patients were promptly assisted or directed to appropriate staff
- Assisted patients with inquires, providing clear information on clinic services and procedures
- Maintained accurate patient records in compliance with confidentiality and privacy standards
- Collaborated with doctors, nurses, and allied health staff to coordinate seamless patient care
- Resolved scheduling conflicts and patient concerns with professionalism and empathy
- Efficiently managed competing priorities in a fast-paced medical environment
- Maintained a clean, organised reception area, providing a welcoming fist impression for all patients.
Crew Member
Guzman Y Gomez
01.2023 - 08.2023
- Delivered exceptional customer service by greeting patrons, addressing inquiries, and resolving concerns promptly and professionally
- Improved customer satisfaction by providing friendly and efficiently service at the counter and register
- Collaborated with team members to complete orders quickly and maintain smooth operations during peak hours
- Operated kitchen equipment safely and followed strict food safety and sanitation protocols
- Maintained cleanliness of dining, service, and food preparation areas to ensure a welcoming and hygienic environment
- Adapted to a fast-paced environment, managing multiple tasks effectively during busy service periods
Education
Bachelor of Social Work -
University of The Sunshine Coast
Sunshine Coast, QLD01-2028
Skills
- Front desk operations
- Telephone etiquette & call handling
- Appointment scheduling (MedicalDirector & PracSoft)
- Medical Terminology
- Patient scheduling & registration
- Office administration
- Medical billing
- Confidentiality & privacy compliance
- Patient service & support
- Time management & multitasking
- Team collaboration & communication
- Attention to detail
Timeline
Medical Receptionist & Administrator
Corrie Street Medical Clinic
12.2024 - Current
Crew Member
Guzman Y Gomez
01.2023 - 08.2023
Bachelor of Social Work -
University of The Sunshine Coast
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