Summary
Overview
Work History
Education
Skills
Qualifications And Training
References
Personal Information
Certification
Timeline
Georgia Bolwell

Georgia Bolwell

York,WA

Summary

Dynamic professional with extensive experience in administration and customer service, notably at Activ Foundation. Proven ability to enhance operational efficiency through strategic support and policy development. Skilled in advanced Microsoft Suite and adept at fostering relationships, driving continuous improvement, and managing complex schedules to optimize organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Club Development Officer

Shire of York
02.2025 - Current
  • Sourced and provided developmental opportunities for community-based clubs and groups.
  • Engaged communities in all aspects of Shire activities.
  • Procured goods and services in compliance with regulations.
  • Administered maintenance processes for York Recreation and Convention Centre.
  • Planned events to enhance community involvement.
  • Served as customer service liaison to address inquiries and concerns.
  • Executed general administration tasks to support operations.

Senior Administration Assistant

Rocky Bay Inc
Perth, WA
09.2022 - 02.2025
  • Provided comprehensive administration support across Operations areas.
  • Delivered exceptional customer service to clients and families.
  • Engaged effectively with NDIS to facilitate client needs.
  • Updated entries in Client Management System to ensure data accuracy.
  • Supported Managers and Team Leaders with tailored customer service solutions.
  • Developed and maintained documents along with document control processes.
  • Trained staff on new Client Management rollout and administrative procedures.
  • Scheduled appointments for Community Nurse, optimizing client access to services.

Administration and Operations Support

WA Blue Sky
Perth, WA
05.2019 - 09.2022
  • Delivered comprehensive administration support to Operations and Corporate Services Team.
  • Managed documentation and document control processes to ensure compliance.
  • Coordinated customer service initiatives as a liaison for effective communication.
  • Assisted in rollout of Lumary (CRM) and Key Pay (Payroll) business intelligence systems.
  • Oversaw data management within business intelligence systems to enhance reporting accuracy.
  • Provided administration support for all Human Resources functions to streamline operations.
  • Administered procurement processes for goods and services in alignment with compliance regulations.
  • Planned events and recorded minutes at Board meetings for proper documentation.

Administration Officer

WorkCover WA
08.2017 - 05.2019
  • Customer Service contact for all vendors and suppliers of WorkCover.
  • Provision of administration support to the Facilities and Finance Department.
  • Use of TRIM in all Document Control.
  • Administration of the fleet of WorkCover vehicles.
  • Procurement of goods and services according to State Supply Commission rules.
  • Accounts Receivable and Accounts Payable - using SAP.
  • Communications Officer - Emergency Procedure.

Executive Assistant to the Executive Manager, Operations

Activ Foundation
07.2010 - 05.2016
  • Coordinated State-wide Administration Team to enhance operational efficiency.
  • Managed diary for Executive Manager and Senior Managers to optimize scheduling.
  • Arranged travel logistics for Executive Manager and Senior Managers to ensure timely arrivals.
  • Drafted correspondence for emails and letters from Executive Manager's office for effective communication.
  • Screened calls to Executive Manager's office, directing callers to appropriate personnel.
  • Developed and maintained policies and procedures for streamlined operations.
  • Conducted research and reported findings to support decision-making.
  • Managed administrative processes to drive continuous improvement initiatives.

Education

Cert IV in Training And Assessing -

North Metropolitan TAFE, Perth, WA
01-2008

Cert IV in Business Administration -

North Metropolitan TAFE, Perth, WA
01-1998

Bachelor of Arts - Psychology

Curtin University, Perth, WA

Skills

  • Administration and executive assistance
  • Customer service engagement
  • Strategic administration support
  • Policy development and management
  • Change management and corporate culture
  • Advanced communication skills
  • Continuous improvement focus
  • Office and facilities management
  • Diary and travel management
  • Corporate event coordination
  • Confidentiality assurance
  • People skills and relationship management
  • Disability sector expertise
  • Credit reconciliation and accounts management
  • Professional organization techniques
  • Methodical approach to tasks
  • Adaptability and flexibility in work
  • Analytical skills for problem solving
  • Advanced Microsoft Suite proficiency
  • Software knowledge and experience

Qualifications And Training

  • NDIS Worker Screening
  • National Criminal Check
  • Provide First Aid and CPR
  • SharePoint Site Owners course
  • Executive Assistants Network Training
  • Understanding Goods and Services Buying within the WA Public Sector
  • Telephone Counselling Course

References

  • Available upon request

Personal Information

Citizenship: Australian Citizen

Certification

  • NDIS Worker Screening - Current
  • National Criminal Check - Current
  • Working with Children
  • Provide First Aid and CPR
  • GLCS Telephone Counselling Course - Volunteered at the Gay and Lesbian Community Services Phone Counselling service for 2 years
  • GLCS Board Member for 2 years

Timeline

Club Development Officer - Shire of York
02.2025 - Current
Senior Administration Assistant - Rocky Bay Inc
09.2022 - 02.2025
Administration and Operations Support - WA Blue Sky
05.2019 - 09.2022
Administration Officer - WorkCover WA
08.2017 - 05.2019
Executive Assistant to the Executive Manager, Operations - Activ Foundation
07.2010 - 05.2016
North Metropolitan TAFE - Cert IV in Training And Assessing,
North Metropolitan TAFE - Cert IV in Business Administration,
Curtin University - Bachelor of Arts, Psychology

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Georgia Bolwell