Georgia Broderick
Dundas
Summary
Passionate individual with over 4 years of successful experience in Customer service and Customer Relations. Recognized consistently for performance excellence and contributions to success in the customer service industry. Resourceful and dedicated with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrator
Linkware Pty Ltd
02.2024 - 09.2024
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- MYOB and Payroll
- Reviewed expense reports for accuracy, ensuring compliance with company policies and procedures.
- Prepared vendor invoices and processed incoming payments.
FOH
Defence Life/ Compass
01.2022 - 12.2022
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Bartender
Irish Finnegans
01.2022 - 07.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bar Attendant
Townsville Distric Rugby Union
09.2018 - 12.2021
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Handled $5000 cash on daily basis, which built trustworthiness and loyalty with owners.
Administrator
Townsville Kung Fu Academy
04.2019 - 04.2020
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Networked with industry professionals to foster partnerships and identify new and improved solutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Cashier
KFC
01.2017 - 05.2019
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Maintained payroll information by calculating, collecting and entering data.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Education
Grade 7-11 -
Kirwan State High School
Kirwan, QLDSkills
- Service Coordination
- Contract Negotiation
- Client Relations
- Service-Oriented
- Relationship Building
- High Energy and Stamina
- Food and Beverage Service
- Conflict and Complaint Resolution
Certification
Responsible Service of Alcohol
Responsible Service of Gambling
references
Denise Dewhurst
Administration Coordinator
Ph : 0438 746 533
(TDRU reference)
Timeline
Administrator
Linkware Pty Ltd
02.2024 - 09.2024
FOH
Defence Life/ Compass
01.2022 - 12.2022
Bartender
Irish Finnegans
01.2022 - 07.2022
Administrator
Townsville Kung Fu Academy
04.2019 - 04.2020
Bar Attendant
Townsville Distric Rugby Union
09.2018 - 12.2021
Cashier
KFC
01.2017 - 05.2019
Grade 7-11 -
Kirwan State High School
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