Georgia Broomfield
Lennox Head,NSW
Summary
Dedicated professional with strong customer service skills and a focus on problem-solving. Proven ability to deliver quality service and maintain attention to detail in fast-paced environments. Dynamic professional with a strong background in activity coordination and customer service. Recognized for fostering relationships and ensuring safety in fast-paced environments. Eager to contribute skills toward creating enjoyable experiences for children and guests.
Overview
7
7
years of professional experience
Work History
Au Pair
N/A
Gold Coast , QLD
01.2023 - Current
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Facilitated safe, caring, and warm environment for children to stimulate development.
- Communicated with parents about daily activities and any concerning behaviors.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Planned educational activities such as crafts, games and outings that promoted physical activity.
- Coordinated engaging playdates and outings, ensuring children's safety and enjoyment throughout activities.
Waitress/Bartender
The ship Inn
Plymouth, United Kingdom
05.2023 - 11.2023
- Served food and beverages promptly, maintaining high-quality standards.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or POS systems.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed opening and closing duties including restocking supplies.
Waitress/Bartender
Roundabout
Plymouth, United Kingdom
02.2020 - 10.2021
- Provided excellent customer service to ensure guest satisfaction.
- Took orders and accurately entered them into the point-of-sale system.
- Served food and beverages promptly, maintaining high-quality standards.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled customer inquiries and resolved issues with professionalism.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Waitress/Bartender
The Olde Coach house
Daventry , United Kingdom
05.2019 - 09.2021
- Handled customer inquiries and resolved issues with professionalism.
- Maintained knowledge of menu items to assist guests with recommendations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Filled condiments and napkin containers during slack periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collaborated with kitchen staff to ensure timely food service to patrons.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted in setting up the bar for service shift.
- Cleansed glasses with sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products or trends.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Skills
- Customer service
- Menu knowledge
- Point-of-sale operation
- Alcohol service compliance
- Food safety practices
- Customer relationship management
- Activity coordination
- Safety assessment
- Family communication
- Relationship building
- Stress management
- Safety awareness
- Toddler care experience
- Educational support
- Transportation coordination
- Social skills development
Timeline
Waitress/Bartender
The ship Inn
05.2023 - 11.2023
Au Pair
N/A
01.2023 - Current
Waitress/Bartender
Roundabout
02.2020 - 10.2021
Waitress/Bartender
The Olde Coach house
05.2019 - 09.2021