Georgia Brown
North Sydney,NSW
Summary
Friendly Front of House Face.
Knowledgeable in multiple industries -
Hospitality, Health, Finance & Travel.
You will find me personable and energetic ,dedicated to providing exceptional customer service to clients and administrative support to management and team members.
My extensive planning and organisational skills are beneficial to my efficient time management .
I work well in fast paced environments , when under pressure, I am calm , a quick thinker and solve problems in a professional manner.
I am responsible, punctual and productive with a self - motivated work ethic to perform effectively in independent or team environments.
References are Available on Request.
Overview
25
25
years of professional experience
Work History
Corporate Receptionist (temporary Assignment)
Nexia
06.2023 - Current
- Greeted incoming clients & colleagues professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct team member.
- Confirmed meetings, communicated with clients & colleagues, then updated appropriate calendars.
- Kept reception area , clean and neat to give clients a positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees & company clients
- Maintained and updated information on databases.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Corporate Receptionist
HLB Mann Judd Sydney
09.2022 - 02.2023
- Greeted guests at reception and assisted with the firm's meeting room schedule
- Responsible for receiving and directing incoming calls to the right team member
- Coordination of events including celebrations and catering
- Routed incoming mail and messages to relevant personnel without delay.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
Administrative Assistant
Merivale Group
12.2021 - 04.2022
- Administration and rostering support for the executive chef's team @ SCG
- Recruited all casual chefs for SCG events
- Co-ordinated staff security check - in on event days
- Managed filing system, entered data and completed other clerical tasks.
- Reviewed applications for experience and that match with posted positions.
House Manager & Personal Assistant to the Owner
Mr Theo Theodorou
11.2018 - 03.2020
- Maintained residence and undertook all necessary duties
- Purchased groceries and supplies
- Organised trades people for maintenance and repairs as required
- Laundry duties
- Monitored vehicle fleet
- Prepared weekly meals
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
Front Office Manager
Mosman Private Hospital
09.2012 - 01.2018
- Assisted General Manager with administrative tasks
- Managed inpatient and outpatient billing for Doctors.
- Liaised health funds to secure payments for Doctors and Hospital.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed Accounts Payable for Hospital.
- Maintained and updated filing systems for medical records and other paper and electronic documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Generated daily reports for Healthscope database.
- Operated switchboard, greeted patients and prepared admission paperwork
- Managed, recruited, and trained administration staff.
- Communicated with patients, insurance companies and providers through phone calls, emails concerning formularies and coverage limits.
- Prepared staff rostering using Kronos software.
- Entered data into and managed patient information using software system - ZedMed
- Reviewed patient and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Workplace health and safety and quality assurance delegate.
Delicatessen Manager
Blue Olive Delicatessen
01.2009 - 02.2011
Restaurant Manager
Bayside Dining And Orient Express
01.2007 - 01.2009
Restaurant Manager
Beach Road Restaurant
04.2002 - 08.2004
Reservation Agent
Air New Zealand
06.1998 - 10.2001
Education
Certificate III in Medical Secretarial
TAFE
North SydneyCertificate III in Business
TAFE
North SydneyCertificate III in Travel
TAFE
North SydneySkills
HARD SKILLS
- Microsoft Office
- Word, Excel, Outlook, PowerPoint, Access
- Google Drive
- Docs, Drive, Forms, Gmail, Spreadsheets
- Operating systems
- MacOS, Microsoft Windows
- Database Software
- APS, SAP,CRM, Oracle
- Social media
- LinkedIn, Facebook, Twitter, Instagram, YouTube, TikTok, Pinterest,
- Team collaboration
- Teams, Zoom
- Payroll Software
- Kronos, Deputy,Found U
- Medical Practice Software
- ZedMed
- Medical Billing and Payment Processing
- An understanding of the Medicare Benefits Schedule
- An understanding of medical terminology, medical and allied health professional organisations and relevant stakeholders
- Experience in Hospital accreditation and standards
SOFT SKILLS
- Customer Service
- Confidentiality Awareness
- Staff Management
- Multitasking
- Organisation Skills
- Attention to detail
- Workflow planning
- Self-Motivated
- Problem-Solving
- Teamwork and Collaboration
- Administrative Duties
- Time Management
- Corporate Calendar Management
- Reception Desk Management
- Telephone Skills
- Call Screening
- Data Entry
- Event Planning/Co-ordination
- Verbal and written communication
- Travel coordination
- Mail handling
- Expense Reporting
- Meeting Preparation
- Corporate Communication
- Visitor Logging
- Bank Deposits
- Calendar and Medical Appointment Management
- Mental Health Telephone Triage
- Medical Records Management
- Patient Reception
- Practitioner Support
- Medical Communication
Timeline
Corporate Receptionist (temporary Assignment)
Nexia
06.2023 - Current
Corporate Receptionist
HLB Mann Judd Sydney
09.2022 - 02.2023
Administrative Assistant
Merivale Group
12.2021 - 04.2022
House Manager & Personal Assistant to the Owner
Mr Theo Theodorou
11.2018 - 03.2020
Front Office Manager
Mosman Private Hospital
09.2012 - 01.2018
Delicatessen Manager
Blue Olive Delicatessen
01.2009 - 02.2011
Restaurant Manager
Bayside Dining And Orient Express
01.2007 - 01.2009
Restaurant Manager
Beach Road Restaurant
04.2002 - 08.2004
Reservation Agent
Air New Zealand
06.1998 - 10.2001
Certificate III in Medical Secretarial
TAFE
Certificate III in Business
TAFE
Certificate III in Travel
TAFE
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