Georgia Byng

As an assistant manager I supported the store manager in day to day operations of the store, as well as strategic planning for quarterly and long term business goals,

• Our store achieved our KPI targets 8/10 months during my employment here.
• I helped to plan and execute end to end recruitment of 16 new employees.
• Aided in performance management of team members
• I planned and hosted a very successful exclusive store event with focus on community engagement and profitability.

I had the privilege of taking a career break to travel, focus on my personal passion projects and enjoy a slower pace of living.

• Solo Travelled Europe and Asia
• Worked with a not for profit plant based catering company
• Catered small and large scale ethical events
• Explored holistic healing and yoga practices
• Packed up my life and booked a one way ticket to Australia

I am responsible for the day to day success of the shop whilst keeping clear sight of the bigger picture, business goals and staff moral. The role relies on self motivation and forward thinking in order to continuously grow the business. This includes networking with local communities and business, innovating recruitment strategies and building incredible rapport with staff and customers.

• In just 3 years I doubled the store's profit margin
• I have a staff feedback score of 9.2; performing 2.0 above the company bench mark
• Our store has increased a 2 star candy shop to a 100% mystery shop
• We relocated the store and and successfully achieved all our targets for the relocation.

Maternity cover

As a store manager, I am responsible for the day to day success of the shop whilst keeping clear sight of the bigger picture, business goals and staff morale. The role relies on self motivation and forward thinking in order to continuously grow the business. This includes networking with local communities and business, innovating recruitment strategies and building incredible rapport with staff and customers.

• In just a small amount of time I gained the trust and respect of a team that continually cheerlead new sales initiatives
• End to end recruitment of 14 employees during the busiest time of year
• Achieved December sales of just -3% on 2019 figures despite a -25% drop in footfall; performing 10% above company average
• Increased the 5* Google review rate by 300%.

I provided shop management support for stores experiencing difficult situations. It was a development focused role, reliant on self-led learning and gaining experience through the job itself. Troubleshooting, personal time management and effective communication skills were key attributes to posses as an Intern; along with a true passion for people management and conflict resolution.

• I built effective and long lasting relationships within LUSH
• I supported shops in times of crisis and continuously received positive feedback, praise and recognition for my time spent in the stores.

Working in a team is key to being a supervisor, not only do you need to work towards the shop goals, but you also need to the gain trust and respect of your sales assistant team. This role relied on the ability to delegate tasks, give consistent, fair feedback and understand the daily running of a store, all whilst leading by example providing customer service.

• As a supervisor I discovered my natural passion for people management and applied for the internship after just 5 months within the role.
• I maintained the Charity shop team as a supervisor, Derby was consistently within the top five stores for charitable giving.

A LUSH sales assistant is unlike any other; a drive for 5* Customer service is as the forefront of every interaction. A true and natural ability to build rapport with customers is a necessity, as well as being able to read the energy of a customer in order to hold an effective conversation and find the perfect product for ever person.

• I was able to quickly adapt to the role and provide consistent 5* Customer service, with regular and welcome customer feedback to back this up
• I found a huge passion for the company ethics and charitable donations, leading me to head up an in-store charity pot team, solely focused on our store's charitable giving.