Georgia Cariaga
Ascot Vale, Melbourne
Summary
Attentive First Responder with a passion for providing basic life support and trauma care medical services to patients. Talented at performing basic physical examinations for adults and pediatrics. Strong communication skills to remain calm under stressful circumstances.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer First Responder
St John Ambulance
05.2021 - Current
- Enhanced patient care quality by regularly participating in training sessions and staying up-to-date with first aid best practices.
- Administered oxygen, oral glucose and activated charcoal to patients.
- Improved emergency response times by streamlining communication protocols and refining dispatch procedures.
- Demonstrated strong decision-making capabilities in dynamic, high-stakes situations by evaluating risks and selecting optimal courses of action.
- Provided medical aid such as CPR, AED, spinal drainage, ventilation, and controlled bleeding to stabilize patient conditions.
- Exceeded established performance benchmarks consistently, showcasing dedication to excellence in all aspects of the first responder role.
- Collaborated with fellow first responders for efficient management of mass casualty incidents, ensuring the safety of all involved parties.
- Managed stressful situations with composure while maintaining professionalism under intense pressure.
Volunteer
Les Twentyman Foundation
12.2016 - Current
- Assisted with special events and programs (Annual Christmas party)
- Assisted in weekly bread pick up from baker's delight to deliver to weekend basketball games so the kids were able to have something to enjoy.
- Assisted in Annual Christmas present wrapping for the disadvantaged youths in the west.
Customer Service Representative
Coles Supermarket
02.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Nursing - Nursing
Victoria University
Melbourne, VIC11-2025
Skills
- Basic life support
- Positive attitude
- Customer relations
- Vital signs monitoring
- Leadership qualities
- Community service
- Microsoft Excel
- Flexible schedule
Certification
- 22541VIC. - Basic Wildfire Awareness
- 22556VIC - Management in Asthma risks
- 22578VIC - Management in Anaphylaxis
- HLTAID010 - Provide Basic Emergency life support
- HLTAID011 - Provide First Aid
- HLTAID014 - Provide Advanced First Aid
- HLTAID015 - Provide Advanced resuscitation and Oxygen therapy
- PUAEME008 - Provide Pain Management
Timeline
Volunteer First Responder
St John Ambulance
05.2021 - Current
Customer Service Representative
Coles Supermarket
02.2021 - 11.2024
Volunteer
Les Twentyman Foundation
12.2016 - Current
- 22541VIC. - Basic Wildfire Awareness
- 22556VIC - Management in Asthma risks
- 22578VIC - Management in Anaphylaxis
- HLTAID010 - Provide Basic Emergency life support
- HLTAID011 - Provide First Aid
- HLTAID014 - Provide Advanced First Aid
- HLTAID015 - Provide Advanced resuscitation and Oxygen therapy
- PUAEME008 - Provide Pain Management
Bachelor of Nursing - Nursing
Victoria University
Similar Profiles
Gemma RobinsonGemma Robinson
Reward Specialist at St John AmbulanceReward Specialist at St John Ambulance
Saphira GoodgerSaphira Goodger
St John Youth Cadet at St John AmbulanceSt John Youth Cadet at St John Ambulance
Janet AllenJanet Allen
First Aid Trainer at St John Ambulance WAFirst Aid Trainer at St John Ambulance WA