Georgia Cerda

• Delivered customer focused, collaborative and consistent HR consulting services and advice on a range of HR activities to support a high performing and accountable workforce for various School client groups.
• Provided Tier 1 and 2 support and advice to School leaders and employees on the use of HR systems, Enterprise Agreement and policy interpretation, recruitment, onboarding, performance reviews, remuneration initiatives, change programs, leave entitlements, and off boarding.
• Accurately administered documentation related to the staff life cycle (entry through to exit) including preparation of offers, variations, fixed-term contract reviews, terminations and position evaluations.
• Managed complex employment relations issues and queries, including grievances, disputes, complaints, performance management, disciplinary matters, workplace change and restructures in collaboration with Employee Relations, Compliance, Legal and HR Business Partner.
• Coached and supported managers in developing strategies to enhance performance, engagement, and retention. Identified suitable Learning and Development opportunities, and prepared employee reporting and data for succession planning.
• Improved company culture by assessing feedback from employee surveys and compiling information for presentation to management to address concerns promptly while maintaining employee confidentiality.
• Led and strategically directed HR Officers by providing day-to-day supervision, mentoring, guidance and support while also identifying development opportunities.

Achievements

• Partnered with School Managers to develop action plans and solutions to support short-term and long-term goals.
• Participated in the re-evaluation committee, providing interpretation and advice on appropriate level for professional positions.
• Structured compensation and benefits according to market conditions, budget demands. Benchmarked against other schools of similar size and positions to ensure consistency.
• Championed a culture of continuous improvement within the HR function by evaluating existing processes and seeking opportunities to enhance service delivery by creating faculty specific instruction guides for the HR team on Special Studies Leave process and procedure, and Fixed Term contract renewals checklist.
• Co-developed and delivered successful presentations and facilitated training to managers and individuals. Collaborated with client groups to identify valuable content for the sessions resulting in positive feedback from both managers and employees, highlighting the success of the training sessions.

• Managed day-to-day HR and Payroll functions in a newly created stand-alone position for 120 employees across 8 retail fuel sites located in Sydney metro and Regional NSW.
• Accurately maintained HR administration, communication, and records, ensuring confidentiality and compliance with legislation by sourcing Fair Work, Employment Hero Tutorials, and Industry bodies.
• Assisted with the launch and drive of HR initiatives, organisational culture, and employee engagement strategies, boosting positivity, and improving workplace satisfaction across all sites.
• Provided advice, guidance and support to Store Managers when conducting performance management, terminations and employee relations matters ensuring compliance with policies and legal obligations.
• Assisted with the evolution and development of HR infrastructure, delivering on a company strategic goal improving the layout and user experience of The Dunn Group performance review tools.
• Processed accurate and timely fortnightly payroll, administration and reporting for 8 entities with 120 employees via Employment Hero Payroll, established clear and consistent policies and procedures.
• Transitioned 120 employees from a collective agreement to a modern award within strict deadlines, advising new employment conditions to employees and precise data updates in Employment Hero.
• Registered learners, monitored progress, provided support, and encouraged completion to maintain 100% compliance for BP Fuel and NSW Lotteries Learning Management Systems.

Achievements

• Implemented and managed posting of vacant positions on social media platforms and digital screens at each site reducing advertising costs by 35% over 6 months.
• Collaborated with Store Managers to revise the Induction training program structure, improving employee retention rates within the first 3 months of implementation by 46%.
• Negotiated wage subsidy terms, coordinated wage subsidy administration, and tracked payments in Excel, receiving a total of $120,000 in labour cost reimbursements over an 18-month period.

• Facilitated Menzies Aviation Passenger Services classroom and practical training for Induction, Higher duties, Dangerous Goods and LMS for 350 employees.
• Developed, maintained, and facilitated training programs collaborating with subject matter experts for airline portfolios: Qatar Airways, Garuda Indonesia, Thai Airways, Singapore Airlines, Fiji Airways, Malaysia Airlines, Etihad, British Airways.
• Evaluated the effectiveness of training by tracking participant progress and gathering learner feedback for continuous improvement.
• Mentored new hires to reach their full potential, resulting in stronger staff development, increased productivity and decrease in employee turnover during probation period.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Coordinated and facilitated team-bonding events between Menzies employees and airline representatives to foster inclusion and celebrate diversity resulting in a more productive and positive work environment.
• Assisted Human Resources in recruitment strategies including job fairs and group assessment days, positively promoting company brand and culture.

Achievements

• Recipient of 'Excellence Award' for outstanding performance and dedication delivering on project expectations for Singapore Airlines start up and Malaysia Airlines system upgrade.
• Responsible for achieving 100% compliance rating when compiling reports and data for internal and external airline audits.
• Scored 99% rating of 'Excellent' based on professionalism and support provided to employees via Learner Feedback forms.

• Supervised, mentored, and directed Passenger Service Agents performing check-in, baggage acceptance, document checks and departure activities, according to safety regulations, airline SOP's and KPI's.
• Excelled in all aspects of customer service, passenger handling, conflict management and irregular flight operations, representing Thai Airways, Etihad, Emirates, Hawaiian Airlines and Virgin Atlantic.
• Completed pre, during and post flight administration and reporting in an accurate and timely manner, communicating with all stakeholders in a clear and concise manner ensuring an on-time departure.

Achievements

• Nurtured customer relationships with repeat passengers, premium passengers and those requiring extra assistance by anticipating their needs during travel and with a friendly follow-up call after.