Georgia Chapman
Sydney,NSW
Summary
Confident University Student who is passionate about learning new skills. Ambitious, driven individual ready to work hard and learn from professionals. Skilled in time management, critical thinking, and problem-solving. Excel at communication, teamwork, and adaptability, ensuring successful collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Float Attendant
City Cave
Mosman , NSW
03.2024 - Current
- Answered telephones promptly and courteously when taking reservations.
- Answered guest questions regarding amenities and services and offered assistance in solving problems.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Built relationships with members and guests and created a welcoming and warm environment that promoted future visits.
- Processed payments and refunds to maintain accurate records of daily sales transactions.
- Conducted opening and closing procedures, securing the premises as required.
- Trained new staff on operational procedures and customer service standards.
- Managed appointment scheduling and maintained efficient time slots for services.
- Performed routine checks to ensure equipment and facilities were in good working condition.
- Implemented company policies and procedures to ensure compliance and safety.
Receptionist
Primrose Park Tennis
Neutral Bay, NSW
02.2018 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Au Pair
Dr George Crowther
Leeds , England
09.2023 - 03.2024
- Provided transportation to school, extracurricular activities, and other appointments.
- Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
- Assisted with homework assignments and tutoring sessions.
- Maintained a safe environment in the home by monitoring visitors and adhering to household rules.
- Planned educational activities such as crafts, games and outings that promoted physical activity.
- Facilitated communication between parents and kids when needed.
- Adhered to specific instructions from parents regarding discipline techniques.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Managed light housekeeping duties including laundry, grocery shopping and errands.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Accompanied family on trips, providing consistent care and maintaining routines.
- Ensured physical and social well-being of each child.
Retail Sales Assistant
Bed Bath and Table
Hornsby , NSW
10.2022 - 06.2023
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted in setting up displays for promotional items.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Informed customers of current sales promotions and discounts.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Managed cash register operations using POS system and processed sales and returns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
Retail Sales Assistant
Seed Heritage
Macquarie Park , NSW
10.2021 - 06.2022
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection to meet their needs.
- Stocked shelves with merchandise according to company guidelines.
- Answered questions from customers about products and services.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Managed cash register operations using POS system and processed sales and returns.
McCafe Crew Member
McDonald's
Waitara , NSW
03.2019 - 08.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Education
Higher School Certificate -
Mercy Catholic College
Chatswood, NSW12-2021
Bachelor of Arts And Bachelor of Education (Primary) -
Macquarie University
Macquarie Park, NSWSkills
- Strong Work Ethic
- Teamwork and Positive Attitude
- Initiative and Self-Motivation
- Adaptable and Flexible
- Educational Support
- Scheduling
- Time Management
- Behavior management
Accomplishments
- Recognised as Employee of the Month for outstanding performance and team contributions at McDonald's.
- Bronze Duke of Edinburgh Award.
- Silver Duke of Edinburgh Award.
- Mercy Catholic College Blue and Gold Award.
- Volunteer Netball Coach.
Certification
- First Aid Certificate.
- Working with Children Check.
References
References available upon request.
Timeline
Float Attendant
City Cave
03.2024 - Current
Au Pair
Dr George Crowther
09.2023 - 03.2024
Retail Sales Assistant
Bed Bath and Table
10.2022 - 06.2023
Retail Sales Assistant
Seed Heritage
10.2021 - 06.2022
McCafe Crew Member
McDonald's
03.2019 - 08.2021
Receptionist
Primrose Park Tennis
02.2018 - Current
- First Aid Certificate.
- Working with Children Check.
Higher School Certificate -
Mercy Catholic College
Bachelor of Arts And Bachelor of Education (Primary) -
Macquarie University
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