Georgia Clarson

➢ Doctor Liaison Officer and Management, booking surgeries to patients

➢ Analysis of consulting data to ensure efficiency scheduling of patients.

➢ Processing Bank Feeds

➢ Ensure referral analysis occurs for the AELC consultants

➢ Communicating with Patient prior to admission to provide information relating to their admission

➢ Liaising with relevant staff eg Anaesthetist as required to ensure efficient running of business

➢ Providing patients with relevant information relating to their hospital admissions

➢ Invoicing surgical accounts and submitting to health funds/third parties as applicable

➢ Receiving Payments

➢ Receipting direct deposit payments against relevant invoices

➢ Preparation and distribution of the theatre lists

➢ Updating patients’ files as required

➢ Dealing with day to day running of the consulting business

➢ Greet patients and interact with them in a supportive, person-judgemental, professional and culturally appropriate manner.

➢ Document relevant phone conversations with patients.

➢ Collaborate with clinicians and other support staff to ensure the efficient running of clinics.

➢ Work closely with other reception and administrative staff to ensure a smooth service for our patients and specialists

• Analysed and monitored utilisation of PCA’s in line with business targets.
• Ensured staff met KPI’s.
• Coordinated team meetings, ensuring all members were informed of updates within business.
• Developed strategies for onboarding new employees.
• Created documents and new processes to assist with Performance Reviews and Staff tracking.
• Ensured that all staff members followed company policies and regulations.
• Implemented effective communication practices between teams to ensure smooth workflow among areas of the business.
• Reviewed and processed all pays of staff within the required timeframe
• Upskilled staff where improvements where required.
• Encouraged innovation amongst the workforce by creating a safe space for creative ideas and experimentation.
• Implemented and managed processes as-well as oversaw all areas of Rostering & Scheduling
• Involvement in NSQHS Accreditation with a successful passing rate.
• Completion of Clinical Incidents and investigated within business policies and procedures.

• Managed and supported 25 staff across in-home and Supported Independent Living (SIL) services
• Created, coordinated, and managed staff rosters to ensure efficient and consistent service delivery
• Provided 24/7 on-call support to resolve urgent client and staffing issues
• Oversaw care for 25-30 NDIS clients, ensuring person-centred support in line with individual goals
• Liaised regularly with stakeholders including support coordinators, GPs, allied health professionals, and families
• Ensured compliance with NDIS Practice Standards, including incident reporting, documentation, and audits
• Held monthly team meetings to support communication, staff development, and service improvements
• Led recruitment, onboarding, performance management, and ongoing training of support workers
• Conducted regular reviews and updates of client care plans and service agreements

• Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
• Provided nursing care for patients with various medical diagnoses and treatments.
• Administered medications and treatments in accordance with physician orders.
• Performed physical assessments to identify any changes in the patient's condition or needs.
• Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
• Developed health promotion programs designed to educate the community about disease prevention strategies.
• Responded quickly and effectively in emergency situations
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked under the supervision of a Registered Nurse and learnt all skills related to Enrolled Nurse

• Assisted clients with personal care, such as showering and dressing.
• Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
• Monitored client wellbeing and reported any changes or concerns to relevant staff members.
• Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
• Reported any incidents or accidents in accordance with company policy and procedure.
• Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
• Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
• Supported clients' social, physical and emotional needs to help integrate into local community.