Georgia Collins

At Wellcamp Airport I work for four airlines, Bonza, Qantaslink, Regional Express and Skytrans. I started in May new to aviation but quickly became supervisor in Oct 23

My role as supervisor includes:

• Organising staff rosters
• Training new staff, or organising training for them to attend.
• Following up with customer enquiries- ticketing, missing bags or general enquiries
• Liase with our general manger pax numbers and handle invoicing
• Organise team meetings to discuss weekly issues, improvements and procedures
• Handle correspondence and compliance in our workplace

As a Customer Service Agent my role includes:

• Checking in, bag acceptance boarding and marshalling passengers
• Using systems across all airlines such as iPort, Sabre and Amadeus CM
• Accepting freight and completing all pre-flight checks
• Assisting passengers with specific requirements and ensuring their needs are met

• I worked at the Food and Wine Festival serving cocktails beers and spirits in Sept of 2022 and 2023.
• We had a 3 hour briefing the day before the weekend
• The event had almost 10,000 people every night
• I worked long hours alone and was quite busy throughout
• I am very well organised in busy situations, and cope well under pressure
• I adapted quickly in the short time I had to prepare
• I take my job and role as a responsible server of alcohol very seriously.

• At the stock I was employed as a senior bartender
• I delegated staff jobs on shift
• Created marketing for new cocktails, drinks and promotions
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Served alcohol responsibly and watched over the gaming room on late shifts

• My role was a trainee Business Event and Administration Assistant
• I worked in a small team of three. The CEO, Executive Assistant and myself
• I answered calls and responded to emails
• I designed our marketing content for events and member marketing.
• I took care of any new member that joined by welcoming them and sending out correspondence
• I also completed a Certificate III in Business during my employment
• At the Chamber we prided ourselves for being an independent voice for small businesses, something I’m proud to stand by.

• My work at Create consisted of managing client accounts, aiding in the process of transfers, rollovers, account set ups and research of all client’s financial situations
• I worked with confidentiality and respect for all clients and created positive relationships with the ones I contacted regularly
• I completed all my work there in a timely fashion as the essence of deadlines was very important
• I communicated with my fellow colleagues as we regularly followed up on clients and tasks
• We regularly had team meetings and discussions
• This workplace helped me develop a diligent work ethic with great time management and organisation.

• At the Finch café I was head of Front of House, this meant I oversaw taking care of customers, running food and coffee, checking in on fellow staff and ensuring everyone in the café is enjoying their visit
• For my job I needed to bring an enthusiastic work ethic and have a bubbly attitude
• For my first year out of high school The Finch café was my first time working full time work weeks
• I began my day by opening at 6:00am sharp I was always on time and never had a dull spirit
• Throughout my time here I learnt a new skill
• I became a barista and in no time, I had perfected my skill and was brining my best to the job every day.

• I transferred to this restaurant after the closure of my employers previous restaurants
• I learnt quick adaptability to new environments due to the sudden change of workplace
• I encountered many new workplace responsibilities, scenarios and customers
• I applied all that I have learnt in the hospitality industry and succeeded with a positive outcome when I moved on from the business.

• I worked between the two restaurants as a waitress and bar staff
• My duties included serving and greeting of customers, preparing food, bar work, and wash up
• Hola taught me the importance of personal appearance and attitudes towards customers
• Moose helped me with flexibility within workplaces and grew my adaptability to new situations

• Subway was my main job throughout school
• Typical tasks included greeting customers and engaging in conversation, cleaning, and prepping food
• As I grew further as an employee I worked more independently and was relied on as a senior team member
• I trained new employees and was trusted as a skilled employee to manage the team when only one or two employees were working