Georgia Cooper
King Creek,Australia
Summary
I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Marketing Assistant
Panthers Port Macquarie
09.2022 - Current
- Maintained and updated Port Macquarie Panthers Websites with relevant information and events
- Updated and maintained in-house advertising using platforms such as Designer-pres
- Excellent communication skills, both verbal and written.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Developed engaging email marketing campaigns, improving open rates and driving customer conversions.
- Collaborated with graphic designers to develop visually compelling marketing materials, contributing to a consistent brand image.
- Boosted brand visibility by developing and implementing targeted marketing campaigns.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
Customer Service Attendant
Panthers Port Macquarie
08.2020 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
Administration Assistant
Kew Country Club
01.2019 - 01.2020
- Signing up new members
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
Crew Team Member
McDonald's
07.2015 - 12.2018
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Business - Marketing
Charles Sturt University
Port Macquarie, NSW12.2025
Certificate III - Business Administration
Camden Haven Community College
Camden Haven, NSW12.2019
Skills
- Customer Service
- Website editing & design
- Copywriting
- Social media marketing
- Team Collaboration
- Organization, prioritizing, and multi-tasking
- Administrative Support
- Data Entry
References
- Joshua Moore, TAPP Supervisor, Panthers Port Macquarie, 0429292687
- Michelle Randone, Marketing Coordinator, Panthers Port Macquarie, 02 6580 2343
Timeline
Marketing Assistant
Panthers Port Macquarie
09.2022 - Current
Customer Service Attendant
Panthers Port Macquarie
08.2020 - Current
Administration Assistant
Kew Country Club
01.2019 - 01.2020
Crew Team Member
McDonald's
07.2015 - 12.2018
Bachelor of Business - Marketing
Charles Sturt University
Certificate III - Business Administration
Camden Haven Community College
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