Georgia Daley
Canberra,ACT
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
ACT Government
10.2023 - 01.2024
- Skilled at working independently and collaboratively in a team environment.
- Created and maintained data entry logs to track data entry activities.
- Identified issues, analyzed information and provided solutions to problems.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Confident in using Salesforce
Early Childhood Educator
Wonderschool
01.2023 - 10.2023
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Kids Creche and Receptionist
Golds Gym
05.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Checked members into gym by scanning badges.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
Medical Receptionist (Casual Role)
Hyperdome Medical Centre
12.2021 - 09.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
COVID19 Surge Centre
Services Australia
08.2021 - 12.2021
- COVID-19 response team, first point of contact for COVID 19 disaster payments. Assisting with
helping customers claim and general enquiries - Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proficient in all programs used such as Customer First, Assisted Customer Claims, Process Direct,
MyGov and Operational Blueprint
OSHC Educator (Casual Role)
Communities@Work
05.2020 - 07.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Promoted learning and social development through structured and unstructured playtime.
Customer Service Attendant
Vikings Group
01.2021 - 05.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Receptionist
Fuller Brothers Bodyworks
09.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Mcdonald's All Rounder
Mcdonalds
10.2016 - 01.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Controlled line and crowd with quick, efficient service.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Proven ability to learn quickly, adapt to new situations and work towards KPI's.
Education
High School Diploma -
Lake Tuggeranong College
Canberra, ACT10.2020
High School Diploma -
St Mary Mackillop College
Canberra, ACT12.2018
Skills
- Account Management
- Call Documentation
- Inbound Call Management
- Service Recommendations
- Account Investigation
- Call Center Experience
- Data Entry
Timeline
Customer Service Officer
ACT Government
10.2023 - 01.2024
Early Childhood Educator
Wonderschool
01.2023 - 10.2023
Medical Receptionist (Casual Role)
Hyperdome Medical Centre
12.2021 - 09.2022
COVID19 Surge Centre
Services Australia
08.2021 - 12.2021
Kids Creche and Receptionist
Golds Gym
05.2021 - 01.2023
Customer Service Attendant
Vikings Group
01.2021 - 05.2021
Receptionist
Fuller Brothers Bodyworks
09.2020 - 01.2021
OSHC Educator (Casual Role)
Communities@Work
05.2020 - 07.2021
Mcdonald's All Rounder
Mcdonalds
10.2016 - 01.2021
High School Diploma -
Lake Tuggeranong College
High School Diploma -
St Mary Mackillop College
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