Georgia Daley
Canberra,ACT
Summary
Dynamic and results-oriented professional with extensive experience in customer service and data entry, notably with ACT Government. Excelled in complaint handling and call documentation, enhancing customer satisfaction and operational efficiency. Demonstrated exceptional teamwork and problem-solving abilities, contributing to significant improvements in service delivery and data management processes.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
ACT Government
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Created and maintained data entry logs to track data entry activities.
- Identified issues, analyzed information and provided solutions to problems.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Confident in using Salesforce
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Early Childhood Educator
Wonderschool
01.2023 - 10.2023
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Kids Creche and Receptionist
Golds Gym
05.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Checked members into gym by scanning badges.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
Medical Receptionist (Casual Role)
Hyperdome Medical Centre
12.2021 - 09.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
COVID19 Surge Centre
Services Australia
08.2021 - 12.2021
- COVID-19 response team, first point of contact for COVID 19 disaster payments. Assisting with
helping customers claim and general enquiries - Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proficient in all programs used such as Customer First, Assisted Customer Claims, Process Direct,
MyGov and Operational Blueprint
OSHC Educator (Casual Role)
Communities@Work
05.2020 - 07.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Promoted learning and social development through structured and unstructured playtime.
Customer Service Attendant
Vikings Group
01.2021 - 05.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Receptionist
Fuller Brothers Bodyworks
09.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Mcdonald's All Rounder
Mcdonalds
10.2016 - 01.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Controlled line and crowd with quick, efficient service.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Proven ability to learn quickly, adapt to new situations and work towards KPI's.
Education
High School Diploma -
Lake Tuggeranong College
10.2020
High School Diploma -
St Mary Mackillop College
12.2018
Skills
- Account Management
- Call Documentation
- Inbound Call Management
- Service Recommendations
- Account Investigation
- Call Center Experience
- Data Entry
- Complaint handling
Timeline
Customer Service Officer
ACT Government
10.2023 - Current
Early Childhood Educator
Wonderschool
01.2023 - 10.2023
Medical Receptionist (Casual Role)
Hyperdome Medical Centre
12.2021 - 09.2022
COVID19 Surge Centre
Services Australia
08.2021 - 12.2021
Kids Creche and Receptionist
Golds Gym
05.2021 - 01.2023
Customer Service Attendant
Vikings Group
01.2021 - 05.2021
Receptionist
Fuller Brothers Bodyworks
09.2020 - 01.2021
OSHC Educator (Casual Role)
Communities@Work
05.2020 - 07.2021
Mcdonald's All Rounder
Mcdonalds
10.2016 - 01.2021
High School Diploma -
St Mary Mackillop College
High School Diploma -
Lake Tuggeranong College
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