Georgia Davies
Ballarat,VIC
Summary
Motivated Hospitality and Team Management Professional with experience in leadership and customer service. Delivered positive and supportive environments through effective team management and safe work practices. Contributed to front desk operations as Receptionist, demonstrating strong computer skills and exceptional telephone etiquette.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Receptionist
Craig’s Royal Hotel
Ballarat, Vic
09.2024 - 01.2025
- Greeted guests warmly upon arrival at Craig's Royal Hotel.
- Assisted guests with check-in and check-out processes smoothly.
- Handled guest complaints with professionalism and empathy.
- Managed phone calls and directed inquiries to appropriate departments.
- Coordinated room bookings and maintained reservation systems efficiently.
- Maintained front desk area, ensuring cleanliness and organization.
Assistant Bar Manager
Thommos hotel
Cobden , Vic
04.2021 - 08.2024
- Trained new bartenders on service standards and cocktail preparation.
- Developed drink menus based on customer preferences and seasonal trends.
- Coordinated inventory management and ordering of supplies and beverages.
- Resolved customer complaints to maintain high service quality standards.
- Assisted in managing daily bar operations and staff scheduling.
- Maintained cleanliness and organization of the bar environment at all times.
Education
Certificate III -
Early Childhood Education and Care
Ballarat 04.2024 - 07.2026
Certificate III - Hospitality Administration And Management
Hospitality
Cobden , Vic 02.2021 - 10.2024
High School Diploma -
Phoenix P-12 Community College
BallaratSkills
- Receptionist duties
- Front desk management
- Customer communication
- Customer support
- Scheduling appointments
- Meeting arrangements
- Cash handling
- Organizational skills
- Time optimization
- Safe work practices
- Teamwork
- Leadership training
- Client satisfaction
Timeline
Receptionist
Craig’s Royal Hotel
09.2024 - 01.2025
Certificate III -
Early Childhood Education and Care
04.2024 - 07.2026
Assistant Bar Manager
Thommos hotel
04.2021 - 08.2024
Certificate III - Hospitality Administration And Management
Hospitality
02.2021 - 10.2024
High School Diploma -
Phoenix P-12 Community College