Georgia Evans
Willow Vale
Summary
Motivated and customer-focused professional with over 10 years of experience in customer service, now pursuing a career in the electrical trade. Demonstrating a well-rounded skill set that includes strong communication, attention to detail, and hands-on problem-solving. Known for reliability, a strong work ethic, and a willingness to learn. Committed to fostering a positive work environment and contributing effectively to team success.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
Exceed ICT
Brisbane
08.2022 - Current
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Prepared detailed reports for management review.
- Responded promptly to emails sent by customers seeking assistance.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Assisted customers with product returns or exchanges according to established guidelines.
- Provided technical support when necessary to resolve complex problems.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Ensured that all customer queries were handled quickly and professionally.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Processed orders accurately and efficiently in accordance with company policies.
- Communicated effectively with team members to ensure timely response times for customers.
Customer Service
HTG Solutions
Gold Coast
02.2016 - 08.2022
- Communicated with customers daily.
- Communicated information clearly and accurately.
- Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
- Build rapport and trust quickly with clients and colleagues.
- Answered inbound sales calls and assisted customers with catalog purchases.
- Recognized for outstanding and timely follow-up on data input.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- Possess effective communications skills, and work well with others at all levels.
- Handled customer inquiries and complaints.
Education
Cert III - child services
Urangan State High
Hervey Bay12.2009
Skills
- Regulator Reporting & Communications
- Problem Solving
- Quality and Productivity Improvement
- Project Management
- Planning
- Workflow Management
- Managing Email
- Technical support
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Documentation and notes
- Calm under pressure
- Team building
- Multitasking capacity
Timeline
Customer Service Executive
Exceed ICT
08.2022 - Current
Customer Service
HTG Solutions
02.2016 - 08.2022
Cert III - child services
Urangan State High